Sr. Transition Specialist

Job Description

. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn. We are actively seeking a Sr. Transition Specialist This role is based in India, Hyderabad. Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc). Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion. . Position Summary Reporting to the Director of New Client Surge / Transition, the Sr. Transition Specialist will mobilize application maintenance services for new clients. Promote the organizations culture and manage the new clients transition services as part of application management services take over and comply with company policies and transition process. A qualified candidate will have recent experience in managing the transitions for ERP application maintenance and support services for global clients. In addition, this person will assist with improvements to current transition processes and services, recommend new processes, procedures, and provide analytical support and guidance to other teams as needed. Working with numerous remote team members spread across multiple time zones is required in this role. Essential Duties & Responsibilities Develop the AMS transition plan and manage the transition to complete successfully within schedule and budget. Conduct Knowledge Transfer (KT) Kick-off and facilitate Knowledge transfer sessions and recordings. Facilitate and track Knowledge Recipient (KR) , onsite/nearshore travel Track the KT progress for various areas/phases like access to applications, application learning, application documentation availability, Job shadow, Reverse shadow, Service management process and Service readiness, KR assessment score Generate detailed KT status report for each of the areas/phases including risks and issues and the support required from executives Facilitate KT assessment for KR s for each of the phases like application learning, Job shadow and reverse shadow and ensure scoring is provided by the SME Facilitate action plan for low assessment score and drive discussions with client and mutually agree on the action plan to close the knowledge gaps of the KR Track deviations/risks and recommended actions and closure of open items. Ensure client agreed mitigation plan in place for addressing the risks Assess the Risk/Impact to service delivery based on KR assessment score, application documentation availability, KR access to application, ticket backlog, inflight projects and enhancements Develop safety net plan 30/60/90 day plan) for poor KT coverage areas, ticket backlog, inflight projects, enhancements, risks and open actions. Participate in Service readiness and KT Sign-off meeting Additional Duties & Responsibilities Demonstrate high levels of energy in your leadership. Advocate for the team and uphold our culture of accountability through effective communication. Strive for excellence and maintain high-quality standards in all work performed. Foster trusted advisor relationships with business partners by demonstrating credibility, reliability, empathy, and a focus on their needs. Perform additional job-related duties and responsibilities as assigned. Qualifications / Skills / Experience Education Bachelor or master s degree in Computer Science or related field, or equivalent work experience Locations India, Hyderabad Experience 10+ years of experience in managing the transitions for ERP application maintenance and support as well as custom applications for global clients Exceptional communication and interpersonal skills Analytical mindset with ability to assess complex situations and provide practical solutions Consulting experience is a plus Skills Understanding of Application management services for ERP s like SAP, EBS, JDEdwards, Siebel etc Project planning, tracking and status reporting Ability to be persuasive and influence customer relationships in a positive direction Skills in MS Office Suite (Word, Visio, Excel, Power Point, MS Teams, etc.) Ability to multitask, managing competing priorities and administrative tasks. Why Rimini Street Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company We dream big and innovate boldly. Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration. Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries