Analyst

Primary purpose of the role:

• Strong knowledge on handling PC hardware, software related as well as network (LAN/WAN) related issues
  
  
  


• Should address technical issues related to, Hardware, OS, Platforms, Tools, Peripherals etc.
  
  
  


• Should have an excellent communication skill
  
  
  


• Should have knowledge on ITSM tools and work based on the SLA s.
  
  
  


• Should be good at vendor management
  
  
  


• Should be ready to take tasks and complete the same in time.
  
  
  


• Ensure to monitor the SLA and sustain all set goal parameters.
  
  
  


• Willing to work in shifts
  
  
  

Skill Required:

• Minimum 2 years of experience in the System Administration field.
  
  
  


• Degree in IT/Computer science or engineering or its equivalent.
  
  
  


• Should have good knowledge in system administration, desktop/laptop/application related issues.
  
  
  


• Knowledge on Windows server, Networking, installation & configuration of different client OS, Outlook, Printers, LAN, Antivirus, Asset management tools etc.,
  
  
  


• Knowledge with various Remote Access & LAN protocols.
  
  
  


• Experience selecting, implementing, maintaining and evaluating computers in a networked configuration.
  
  
  


• Ability to resolve customer complaints and concerns, and work under pressure.
  
  
  


• Knowledge of current technological developments/trends in area of expertise.
  
  
  


• Ability to communicate effectively, both orally and in writing English.
  
  
  

Added advantages if candidate have ITIL V3 foundation, Microsoft Certifications, knowledge on Remedy, Jira, Awareness of HIPAA, ManageEngine, LANDesk/Ivanti management console.