Email Security Support Engineer

Why Join Us
Please note that we are open to 100% remote, We are looking for a Technical Support Engineer to join our Email Security Team Avanan, Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvementThen our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience, Key Responsibilities As a Technical Support Engineer, you will be a core team-member responsible for: Track and triage customer support tickets Interact with customers for analysis and resolution Troubleshoot problems and identify solutions Collaborate with our software engineers to help resolve problems Maintain customer satisfaction while advocating quality in every aspect Help drive the future of the product by collaborating with our engineering and product teams Play a crucial role in incident management response Qualifications Experience in Python and Bash Experience with querying using SQL Experience in supporting SaaS-based products Experience of working with Linux Experience in working with a ticket/case management system (eg: Jira, Zendesk) Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end Proficient at managing your own time and priorities and has a ?lets get it done? attitude Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment Adept at working remotely It Would Be Great If You Also Have Experience of working with Microsoft Exchange, Active Directory, ADFS or Office365 Knowledge of HTTP/S SMTP, DNS, LDAP or similar protocols Bachelors Degree in Computer Science or a related field a plus Team player spirit! Believe in learning new things every day,