Ecommerce Specialist

The E-Commerce Executive – Key Account will be responsible for managing assigned online marketplace accounts end-to-end. This role focuses on catalog management, order processing, coordination with internal teams, compliance with marketplace SOPs, and driving account performance through data-driven actions.

• Handle assigned marketplaces (Myntra, Flipkart, Amazon, Ajio, etc.) as key accounts
• Act as the single point of contact between marketplaces and internal teams
• Coordinate with category managers, account managers, and vendor support teams

• Create, upload, and maintain product listings (styles, SKUs, size sets, images, descriptions)
• Ensure catalog accuracy as per marketplace guidelines (GPT, FPT, QC norms)
• Monitor live status, suppression issues, and listing errors

• Track daily orders, dispatch timelines, and cancellations
• Coordinate with warehouse, logistics, and production teams for timely dispatch
• Ensure correct packaging, barcoding, polybagging, and compliance

• Support pricing updates, discounts, and campaign participation
• Assist in planning sale events, deals, and seasonal promotions
• Monitor competitor pricing and category trends

• Prepare daily/weekly reports on sales, inventory, returns, RTV, and aging stock
• Track performance metrics such as fill rate, cancellation %, returns %, and SLA adherence
• Highlight issues and improvement opportunities to management

• Ensure adherence to marketplace SOPs and policies
• Handle ticketing, claims, chargebacks, penalties, and disputes
• Follow up on inward issues, rejections, and RTVs

• Strong understanding of e-commerce marketplaces and workflows
• Hands-on experience with cataloging, order processing, and dashboards
• Proficiency in MS Excel / Google Sheets (VLOOKUP, Pivot, basic formulas)
• Good communication and coordination skills
• Detail-oriented with strong follow-up ability