Ecommerce Operations Executive

Join Feathers Closet, a brand dedicated to crafting high-quality, stylish, and comfortable loungewear. Our commitment to excellence is woven into each piece, with an emphasis on comfort, unique in-house prints, and the small details that make a big difference. As we grow, we're looking for a proactive and detail-oriented Operations Manager to ensure a seamless experience for our customers, from order to delivery.

Key Responsibilities:

• Order Fulfillment Management: Oversee all orders from website and marketplaces, ensuring accurate, efficient, and timely processing.
• Inventory Optimization: Monitor stock levels, manage reordering, and optimize inventory to minimize stockouts and overstock.
• Customer Support Excellence: Resolve customer inquiries and complaints promptly, ensuring a high level of satisfaction and efficient response times.
• Software Proficiency: Leverage operational software (primarily Unicommerce) to track orders, manage inventory, and enhance workflow.
• Logistics Coordination: Partner with courier services, negotiate shipping rates, and manage delivery logistics to guarantee on-time, cost-effective delivery.
• Performance Analytics: Track key performance indicators (KPIs) and conduct regular data analysis to identify areas for operational improvement.
• Quality Assurance: Establish quality control standards to ensure orders are accurate, products meet quality expectations, and damages are minimized.
• Customer Experience Enhancement: Implement customer feedback, ensuring that processes are aligned with customer expectations and satisfaction goals.
• Return and Exchange Management: Manage return processes and ensure prompt and seamless exchanges or refunds to build customer trust.
• Process Improvement: Continuously evaluate and optimize processes for cost savings, faster delivery times, and improved customer experience.
• Team Leadership: Mentor and manage team members involved in the order-to-delivery process, fostering a collaborative, motivated, and goal-oriented environment.
• Compliance and Safety: Ensure all operations are compliant with relevant industry regulations, safety protocols, and company standards.
• Budget Management: Monitor and manage operational costs, including inventory, logistics, and labor, to stay within budget while optimizing efficiency.

Qualifications:

• Minimum 2 years of experience in operations management, preferably in retail, e-commerce, or fashion.
• Proficiency with operational software, especially Unicommerce or similar platforms.
• Strong organizational and analytical skills with a keen eye for detail.
• Excellent communication and customer service skills.
• Strong leadership, operational, and analytical skills.
• Excellent problem-solving abilities and a strategic mindset.
• Ability to lead and motivate a team toward achieving business objectives.

Are you an organized, proactive, and tech-savvy professional looking to lead a dynamic team in managing end-to-end operations? Join our team to drive smooth processes, exceptional customer service, and efficient order management!

• Retail Apparel and Fashion

Full-time