Devastram

We are seeking a creative, organized, and proactive Social Media Manager to join our team! You’ll be responsible for shaping our brand’s online presence, creating stunning content, collaborating with influencers, and ensuring our website stays fresh and updated. This is a hands-on role that blends creativity with execution. To Explore about us, visit our website - www.devastram.com Key Responsibilities: Content Creation: Develop high-quality visual and written content, including photos, videos, reels, and captions. Ensure content aligns with brand aesthetics, values, and campaigns. Social Media Management: Plan, schedule, and post content on various platforms. Respond to comments, messages, and engage with the community to build relationships. Website Updates and Banner Creation Regularly update website banners, product images, and promotional graphics. Creating basic visual content using tools like Canva, Photoshop, or similar. Ensure product descriptions, visuals, and seasonal themes are accurately reflected on the website. Influencer Collaboration Identify, approach, and collaborate with relevant influencers and content creators. Manage gifting campaigns, partnerships, and track influencer content delivery and performance. Build long-term relationships with brand ambassadors to amplify reach. Product Photoshoot Coordination Plan and execute creative photoshoots for new product launches and campaigns. Manage post-production processes including selection, editing, and organizing photos for various platforms. Strategy & Trends: Research current trends, hashtags, and strategies to create viral and shareable content. Propose creative ideas for campaigns and collaborations. Analytics & Optimization: Track content performance using analytics tools and refine strategies to maximize engagement and reach. Qualifications: Proven experience in creating content for social media (portfolio or examples required). Strong skills in photography, videography, and editing tools (e.g., Canva, Adobe Suite, CapCut). Excellent writing skills with an eye for detail. Knowledge of social media trends, algorithms, and tools. Creative mindset with the ability to work independently and meet deadlines. Skills & Brand Mindset We Value Creative Storytelling: Ability to craft engaging, emotional, and visually stunning narratives through social media content. Brand Ownership: Deep sense of responsibility toward maintaining the brand’s visual identity, values, and emotional connection with the audience. Proactive Execution: Self-driven mindset with strong initiative — able to independently plan, organize, and deliver projects from idea to execution. Detail-Oriented Perfectionism: High standards for quality, accuracy, visual alignment, and brand consistency across all platforms. Aesthetic and Cultural Sensibility: Passion for Indian traditions, festivals, and devotional art, with a refined eye for beauty, color palettes, and design. Audience Connection: Genuine care for community-building, audience engagement, and fostering emotional bonds through content. Growth and Learning Attitude: Willingness to stay updated with the latest trends in social media, photography, influencer marketing, and website aesthetics. What We Offer: Opportunity to work with a growing brand in a creative and meaningful niche. Flexible work environment and growth opportunities. Competitive compensation package. Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Fixed shift Supplemental Pay: Performance bonus Application Question(s): Do you have experience in creating Instagram Reels or short-form videos? If yes, please provide examples. Can you share an idea or example of a creative reel you’d make for a festive or cultural theme? How would you approach creating content for a niche brand like ours? Share your favorite Instagram account for reels and explain why you like their content. Do you enjoy making reels or social media content in your personal time? Education: Bachelor's (Preferred) Experience: Social media marketing: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person

We are seeking a creative, organized, and proactive Social Media Manager to join our team! You’ll be responsible for shaping our brand’s online presence, creating stunning content, collaborating with influencers, and ensuring our website stays fresh and updated. This is a hands-on role that blends creativity with execution. To Explore about us, visit our website - www.devastram.com Key Responsibilities: Content Creation: Develop high-quality visual and written content, including photos, videos, reels, and captions. Ensure content aligns with brand aesthetics, values, and campaigns. Social Media Management: Plan, schedule, and post content on various platforms. Respond to comments, messages, and engage with the community to build relationships. Website Updates and Banner Creation Regularly update website banners, product images, and promotional graphics. Creating basic visual content using tools like Canva, Photoshop, or similar. Ensure product descriptions, visuals, and seasonal themes are accurately reflected on the website. Influencer Collaboration Identify, approach, and collaborate with relevant influencers and content creators. Manage gifting campaigns, partnerships, and track influencer content delivery and performance. Build long-term relationships with brand ambassadors to amplify reach. Product Photoshoot Coordination Plan and execute creative photoshoots for new product launches and campaigns. Manage post-production processes including selection, editing, and organizing photos for various platforms. Strategy & Trends: Research current trends, hashtags, and strategies to create viral and shareable content. Propose creative ideas for campaigns and collaborations. Analytics & Optimization: Track content performance using analytics tools and refine strategies to maximize engagement and reach. Qualifications: Proven experience in creating content for social media (portfolio or examples required). Strong skills in photography, videography, and editing tools (e.g., Canva, Adobe Suite, CapCut). Excellent writing skills with an eye for detail. Knowledge of social media trends, algorithms, and tools. Creative mindset with the ability to work independently and meet deadlines. Skills & Brand Mindset We Value Creative Storytelling: Ability to craft engaging, emotional, and visually stunning narratives through social media content. Brand Ownership: Deep sense of responsibility toward maintaining the brand’s visual identity, values, and emotional connection with the audience. Proactive Execution: Self-driven mindset with strong initiative — able to independently plan, organize, and deliver projects from idea to execution. Detail-Oriented Perfectionism: High standards for quality, accuracy, visual alignment, and brand consistency across all platforms. Aesthetic and Cultural Sensibility: Passion for Indian traditions, festivals, and devotional art, with a refined eye for beauty, color palettes, and design. Audience Connection: Genuine care for community-building, audience engagement, and fostering emotional bonds through content. Growth and Learning Attitude: Willingness to stay updated with the latest trends in social media, photography, influencer marketing, and website aesthetics. What We Offer: Opportunity to work with a growing brand in a creative and meaningful niche. Flexible work environment and growth opportunities. Competitive compensation package. Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Application Question(s): Do you have experience in creating Instagram Reels or short-form videos? If yes, please provide examples. Can you share an idea or example of a creative reel you’d make for a festive or cultural theme? How would you approach creating content for a niche brand like ours? Share your favorite Instagram account for reels and explain why you like their content. Do you enjoy making reels or social media content in your personal time? Education: Bachelor's (Preferred) Experience: Social media marketing: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person

We are seeking a creative, organized, and proactive Social Media Manager to join our team! You’ll be responsible for shaping our brand’s online presence, creating stunning content, collaborating with influencers, and ensuring our website stays fresh and updated. This is a hands-on role that blends creativity with execution. To Explore about us, visit our website - www.devastram.com Key Responsibilities: Content Creation: Develop high-quality visual and written content, including photos, videos, reels, and captions. Ensure content aligns with brand aesthetics, values, and campaigns. Social Media Management: Plan, schedule, and post content on various platforms. Respond to comments, messages, and engage with the community to build relationships. Website Updates and Banner Creation Regularly update website banners, product images, and promotional graphics. Creating basic visual content using tools like Canva, Photoshop, or similar. Ensure product descriptions, visuals, and seasonal themes are accurately reflected on the website. Influencer Collaboration Identify, approach, and collaborate with relevant influencers and content creators. Manage gifting campaigns, partnerships, and track influencer content delivery and performance. Build long-term relationships with brand ambassadors to amplify reach. Product Photoshoot Coordination Plan and execute creative photoshoots for new product launches and campaigns. Manage post-production processes including selection, editing, and organizing photos for various platforms. Strategy & Trends: Research current trends, hashtags, and strategies to create viral and shareable content. Propose creative ideas for campaigns and collaborations. Analytics & Optimization: Track content performance using analytics tools and refine strategies to maximize engagement and reach. Qualifications: Proven experience in creating content for social media (portfolio or examples required). Strong skills in photography, videography, and editing tools (e.g., Canva, Adobe Suite, CapCut). Excellent writing skills with an eye for detail. Knowledge of social media trends, algorithms, and tools. Creative mindset with the ability to work independently and meet deadlines. Skills & Brand Mindset We Value Creative Storytelling: Ability to craft engaging, emotional, and visually stunning narratives through social media content. Brand Ownership: Deep sense of responsibility toward maintaining the brand’s visual identity, values, and emotional connection with the audience. Proactive Execution: Self-driven mindset with strong initiative — able to independently plan, organize, and deliver projects from idea to execution. Detail-Oriented Perfectionism: High standards for quality, accuracy, visual alignment, and brand consistency across all platforms. Aesthetic and Cultural Sensibility: Passion for Indian traditions, festivals, and devotional art, with a refined eye for beauty, color palettes, and design. Audience Connection: Genuine care for community-building, audience engagement, and fostering emotional bonds through content. Growth and Learning Attitude: Willingness to stay updated with the latest trends in social media, photography, influencer marketing, and website aesthetics. What We Offer: Opportunity to work with a growing brand in a creative and meaningful niche. Flexible work environment and growth opportunities. Competitive compensation package. Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Application Question(s): Do you have experience in creating Instagram Reels or short-form videos? If yes, please provide examples. Can you share an idea or example of a creative reel you’d make for a festive or cultural theme? How would you approach creating content for a niche brand like ours? Share your favorite Instagram account for reels and explain why you like their content. Do you enjoy making reels or social media content in your personal time? Education: Bachelor's (Preferred) Experience: Social media marketing: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person

Role Overview The E-commerce Order Operations Executive manages end-to-end order fulfillment, customer communication, courier coordination, issue resolution, and overall operational support to ensure a smooth post-purchase experience. The person will act as a bridge between customers, warehouse, and courier partners. Key Responsibilities 1. Order Fulfillment & Processing Process and verify orders from Shopify or other platforms. Coordinate with warehouse/packing team to ensure timely order dispatch. Monitor daily order flow and ensure no order is left unattended. 2. Customer Support & Communication Handle customer queries via WhatsApp, DelightChat, phone, or email . Make follow-up calls, especially for abandoned carts or missed messages. Understand customer issues and provide satisfactory resolutions. 3. RTO & Returns Management Manage return orders and process refunds according to company policy. Track RTO (Return-to-Origin) cases and take preventive actions to reduce rate. Manage NDR escalations and coordinate re-attempt delivery requests. 4. Courier & Logistics Coordination Coordinate with courier partners (like Delhivery ) for: Wrong deliveries Lost shipments Damaged parcels Delayed deliveries Raise tickets and track escalations until issues are resolved. 5. Issue Resolution Take charge of operational issues such as: Missing items Wrong product shipped Parcel damage complaints COD-related issues Call and verify COD customers before dispatch. 6. Reporting & Documentation Update operational trackers daily (order sheet, RTO sheet, courier issue logs). Prepare weekly reports on customer issues, courier escalations, NDR success, etc. Required Skills & Competencies Good communication skills (English and Hindi). Experience in customer communication (calls + chat). Knowledge of DelightChat / WhatsApp Business / Shopify (preferred). Strong coordination and follow-up skills. Ability to handle pressure and resolve operational escalations calmly. Detail-oriented with a sense of ownership. Excel/Google Sheets proficiency. Qualification Bachelor’s degree in any discipline. Experience in e-commerce operations or logistics management preferred. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹31,000.00 per month Application Question(s): What is your notice period? What is your current CTC? What is your expected CTC? This is a work from office role in Gurugram, are you willing to work from office? How many years of experience do you have in e-commerce order management and related operations? Have you processed orders through Shopify before? Please describe your experience. Have you handled customer communication (calls + chat)? How do you reduce RTO and improve delivery success rate? Work Location: In person

Role Overview The E-commerce Order Operations Executive manages end-to-end order fulfillment, customer communication, courier coordination, issue resolution, and overall operational support to ensure a smooth post-purchase experience. The person will act as a bridge between customers, warehouse, and courier partners. Key Responsibilities 1. Order Fulfillment & Processing Process and verify orders from Shopify or other platforms. Coordinate with warehouse/packing team to ensure timely order dispatch. Monitor daily order flow and ensure no order is left unattended. 2. Customer Support & Communication Handle customer queries via WhatsApp, DelightChat, phone, or email . Make follow-up calls, especially for abandoned carts or missed messages. Understand customer issues and provide satisfactory resolutions. 3. RTO & Returns Management Manage return orders and process refunds according to company policy. Track RTO (Return-to-Origin) cases and take preventive actions to reduce rate. Manage NDR escalations and coordinate re-attempt delivery requests. 4. Courier & Logistics Coordination Coordinate with courier partners (like Delhivery ) for: Wrong deliveries Lost shipments Damaged parcels Delayed deliveries Raise tickets and track escalations until issues are resolved. 5. Issue Resolution Take charge of operational issues such as: Missing items Wrong product shipped Parcel damage complaints COD-related issues Call and verify COD customers before dispatch. 6. Reporting & Documentation Update operational trackers daily (order sheet, RTO sheet, courier issue logs). Prepare weekly reports on customer issues, courier escalations, NDR success, etc. Required Skills & Competencies Good communication skills (English and Hindi). Experience in customer communication (calls + chat). Knowledge of DelightChat / WhatsApp Business / Shopify (preferred). Strong coordination and follow-up skills. Ability to handle pressure and resolve operational escalations calmly. Detail-oriented with a sense of ownership. Excel/Google Sheets proficiency. Qualification Bachelor’s degree in any discipline. Experience in e-commerce operations or logistics management preferred. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹31,000.00 per month Application Question(s): What is your notice period? What is your current CTC? What is your expected CTC? This is a work from office role in Gurugram, are you willing to work from office? How many years of experience do you have in e-commerce order management and related operations? Have you processed orders through Shopify before? Please describe your experience. Have you handled customer communication (calls + chat)? How do you reduce RTO and improve delivery success rate? Work Location: In person

Role Overview: As the Operations Manager at Devastram, you will be responsible for overseeing various aspects of the e-commerce brand's operations. Your primary focus will be on order dispatch, inventory management, website product uploads, and customer logistics coordination. Ensuring smooth operations, reducing Return to Origin (RTO) rates, and converting leads into customers will be key to your success in this role. Key Responsibilities: - Order Dispatch: - Supervise the order dispatch process to ensure timely and accurate delivery. - Coordinate with logistics partners to track shipments and resolve delivery issues, communicating with customers when necessary. - Inventory Management: - Regularly update and maintain inventory records. - Optimize stock levels to meet demand without overstocking or stockouts. - Product Uploads: - Oversee the upload of new products on the website with accurate descriptions, images, and pricing. - Collaborate with the content team to ensure attractive and informative product listings. - Customer & Client Communication: - Call prospective clients to understand their needs and convert leads into customers. - Handle RTO cases by resolving issues and coordinating with logistics for redelivery. - RTO Reduction: - Analyze RTO data to identify patterns and implement strategies for reducing returns. - Work closely with logistics partners and customers to ensure successful deliveries. - Process Optimization: - Develop and refine standard operating procedures (SOPs) to enhance operational efficiency. - Ensure compliance with company policies and customer satisfaction standards. Qualifications: - Proven experience in e-commerce operations, logistics, or similar role. - Strong organizational and multitasking skills. - Proficiency in inventory management software and e-commerce platforms. - Excellent communication and problem-solving abilities. - Customer-focused with effective handling of client queries and complaints. Preferred Skills: - Experience working with logistics and courier partners. - Familiarity with RTO management and minimizing strategies. - Knowledge of product uploading on platforms like Shopify, WooCommerce, etc. What We Offer: Joining a growing brand in a creative and meaningful niche. Competitive salary with performance-based incentives. Supportive team and work environment. (Note: Additional company details were not provided in the job description.) Role Overview: As the Operations Manager at Devastram, you will be responsible for overseeing various aspects of the e-commerce brand's operations. Your primary focus will be on order dispatch, inventory management, website product uploads, and customer logistics coordination. Ensuring smooth operations, reducing Return to Origin (RTO) rates, and converting leads into customers will be key to your success in this role. Key Responsibilities: - Order Dispatch: - Supervise the order dispatch process to ensure timely and accurate delivery. - Coordinate with logistics partners to track shipments and resolve delivery issues, communicating with customers when necessary. - Inventory Management: - Regularly update and maintain inventory records. - Optimize stock levels to meet demand without overstocking or stockouts. - Product Uploads: - Oversee the upload of new products on the website with accurate descriptions, images, and pricing. - Collaborate with the content team to ensure attractive and informative product listings. - Customer & Client Communication: - Call prospective clients to understand their needs and convert leads into customers. - Handle RTO cases by resolving issues and coordinating with logistics for redelivery. - RTO Reduction: - Analyze RTO data to identify patterns and implement strategies for reducing returns. - Work closely with logistics partners and customers to ensure successful deliveries. - Process Optimization: - Develop and refine standard operating procedures (SOPs) to enhance operational efficiency. - Ensure compliance with company policies and customer satisfaction standards. Qualifications: - Proven experience in e-commerce operations, logistics, or similar role. - Strong organizational and multitasking skills. - Proficiency in inventory management software and e-commerce platforms. - Excellent communication and problem-solving abilities. - Customer-focused with effective handling of client queries and complaints. Preferred Skills: - Experience working with logistics and courier partners. - Familiarity with RTO management and minimizing strategies. - Knowledge of product uploading on platforms like Shopify, WooCommerce, etc. What We Offer: Joining a growing brand in a creative and meaningful niche. Competitive salary with performance-based incentives. Supportive team and work environment. (Note: Additional company details were not provided in the job description.)