Ecommerce Manager

Job Title: e-Commerce Manager

Location:

Experience: 2–4 Years

CTC:

Role Overview

e-Commerce Manager

This role requires strong execution, cross-functional coordination, and hands-on experience in managing products, orders, sales tracking, customer experience, and logistics in a high-growth environment.

Key Responsibilities

1. D2C Website Operations

• Own day-to-day operations of the

  Pest Shields D2C website

• Manage product listings, pricing, stock availability, offers, and hygiene
• Track orders, cancellations, returns, and refunds
• Coordinate with tech, marketing, and operations teams for seamless execution

2. Marketplace Management (Amazon, Flipkart)

• End-to-end ownership of seller accounts
• Product onboarding, catalogue creation, content optimisation, and compliance
• Monitor sales performance, inventory health, and fulfilment metrics
• Handle customer complaints, returns, and marketplace escalations
• Coordinate with platform account managers and internal teams

3. Quick Commerce Operations (Blinkit, BigBasket, Zepto, etc.)

• Support onboarding and scaling of products on quick commerce platforms
• Ensure real-time stock availability and smooth fulfilment
• Track daily sales, fill rate, cancellations, and SLA adherence
• Act as SPOC for issue resolution with platform partners

4. Sales Tracking & Performance Reporting

• Track

  daily, weekly, and monthly sales performance

  across all channels
• Prepare dashboards and performance summaries for management
• Identify growth opportunities, gaps, and operational bottlenecks
• Support planning and execution of campaigns, discounts, and promotions

5. Customer Experience & Complaint Management

• Own customer complaint handling across D2C and marketplaces
• Coordinate with operations, logistics, and customer support teams
• Ensure timely resolution and high customer satisfaction scores
• Track repeat issues and drive corrective actions

6. Logistics & Inventory Coordination

• Coordinate with logistics partners and internal supply chain teams
• Monitor dispatch timelines, delivery performance, RTOs, and returns
• Ensure inventory accuracy and stock reconciliation across platforms
• Support demand forecasting and replenishment planning

Skills & Experience Required

• 2–4 years of hands-on experience

  in e-commerce operations (D2C / marketplaces / quick commerce)
• Strong working knowledge of

  Amazon Seller Central & Flipkart Seller Hub

• Exposure to

  quick commerce platforms

  (Blinkit, BigBasket, Zepto) preferred
• Clear understanding of order management, logistics, inventory, and customer support workflows
• Strong coordination and execution skills across multiple internal teams
• Data-driven mindset with attention to detail
• Ability to work independently in a

  startup / fast-growth environment

Preferred Background

• D2C or startup brand experience
• FMCG / Home Care / Hygiene / Consumer Products experience (preferred, not mandatory)

What Pest Shields Offers

• High-ownership role to build and scale Pest Shields’

  e-commerce & quick commerce presence

• Direct impact on revenue, customer experience, and brand growth
• Exposure to multi-channel e-commerce operations
• Fast-paced learning with leadership visibility

How to Apply

apply here