E-Learning Support Specialist

Overview

170+ Years Strong. Industry Leader. Global Impact.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Serve as a Pinkerton LMS administrator.
• Manage enrollments for new and existing employee training courses.
• Manage new hire welcome communications and overdue training notifications.
• Track course progress and communicate with learners and managers to ensure completion by designated deadlines.
• Create and run reports to track completion of courses, leveraging Excel and Power BI.
• Generate compliance reports weekly, monthly, and by request.
• Oversee the global inbox including prioritizing, responding to, and organizing incoming emails efficiently and effectively, and employing customer service best practices.
• Provide support for technical issues including learner login issues, navigation assistance, and password resets.
• Communicate with cross-functional teams to verify and ensure data integrity of employee profile information.
• Maintain related data and documentation.
• Create Standard Operating Procedures (SOPs), as needed.
• All other duties, as assigned.
  

Qualifications

• Attentive to detail and accuracy, especially in relation to data visualization and analytics.
• Understanding of LMS or HRIS platform management.
• Critical thinking skills.
• Able to analyze problems, identify solutions, and make informed decisions.
• Sound judgment and decision-making skills.
• Able to work independently with little supervision.
• Customer service skills with the ability to address user needs promptly, professionally, and empathetically across diverse cultures and at all levels.
• Able to adapt quickly as the external environment and the organization evolves.
• Capable of handling unexpected challenges in a flexible and efficient manner.
• Able to manage multiple projects simultaneously with competing priorities and deadlines.
• Effective communication skills and ability to collaborate successfully within cross-functional teams.
• Computer skills; Microsoft Office including intermediate-level Excel proficiency.
  

Working Conditions

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.