E-Learning Support Specialist

170+ Years Strong. Industry Leader. Global Impact.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The E-Learning Support Specialist will provide comprehensive support and administration of the Learning Management System (LMS). This role manages enrollments, incoming/outgoing email, compliance reporting, course completion tracking, and troubleshoots technical issues. The Specialist maintains system integrity and provides user support, often independently. Collaboration with cross-functional teams is an important aspect of the position and requires a combination of strong technical, data management, customer service, problem-solving, and communication skills.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Serve as a Pinkerton LMS administrator.
• Manage enrollments for new and existing employee training courses.
• Manage new hire welcome communications and overdue training notifications.
• Track course progress and communicate with learners and managers to ensure completion by designated deadlines.
• Create and run reports to track completion of courses, leveraging Excel and Power BI.
• Generate compliance reports weekly, monthly, and by request.
• Oversee the global inbox including prioritizing, responding to, and organizing incoming emails efficiently and effectively, and employing customer service best practices.
• Provide support for technical issues including learner login issues, navigation assistance, and password resets.
• Communicate with cross-functional teams to verify and ensure data integrity of employee profile information.
• Maintain related data and documentation.
• Create Standard Operating Procedures (SOPs), as needed.
• All other duties, as assigned.

Bachelor's degree with one to three years of experience in data management, ideally within a Learning Management System (LMS) or similar administrative capacity.

• Attentive to detail and accuracy, especially in relation to data visualization and analytics.
• Understanding of LMS or HRIS platform management.
• Critical thinking skills.
• Able to analyze problems, identify solutions, and make informed decisions.

• Sound judgment and decision-making skills.

• Able to work independently with little supervision.

• Customer service skills with the ability to address user needs promptly, professionally, and empathetically across diverse cultures and at all levels.

• Able to adapt quickly as the external environment and the organization evolves.

• Capable of handling unexpected challenges in a flexible and efficient manner.

• Able to manage multiple projects simultaneously with competing priorities and deadlines.
• Effective communication skills and ability to collaborate successfully within cross-functional teams.
• Computer skills; Microsoft Office including intermediate-level Excel proficiency.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.