E-Learning Support Specialist

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The E-Learning Support Specialist will provide comprehensive support and administration of the Learning Management System (LMS). This role manages enrollments, incoming/outgoing email, compliance reporting, course completion tracking, and troubleshoots technical issues. The Specialist maintains system integrity and provides user support, often independently. Collaboration with cross-functional teams is an important aspect of the position and requires a combination of strong technical, data management, customer service, problem-solving, and communication skills.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Serve as a Pinkerton LMS administrator.
• Manage enrollments for new and existing employee training courses.
• Manage new hire welcome communications and overdue training notifications.
• Track course progress and communicate with learners and managers to ensure completion by designated deadlines.
• Create and run reports to track completion of courses, leveraging Excel and Power BI.
• Generate compliance reports weekly, monthly, and by request.
• Oversee the global inbox including prioritizing, responding to, and organizing incoming emails efficiently and effectively, and employing customer service best practices.
• Provide support for technical issues including learner login issues, navigation assistance, and password resets.
• Communicate with cross-functional teams to verify and ensure data integrity of employee profile information.
• Maintain related data and documentation.
• Create Standard Operating Procedures (SOPs), as needed.
• All other duties, as assigned.

• Attentive to detail and accuracy, especially in relation to data visualization and analytics.
• Understanding of LMS or HRIS platform management.
• Critical thinking skills.
• Able to analyze problems, identify solutions, and make informed decisions.

• Sound judgment and decision-making skills.

• Able to work independently with little supervision.

• Customer service skills with the ability to address user needs promptly, professionally, and empathetically across diverse cultures and at all levels.

• Able to adapt quickly as the external environment and the organization evolves.

• Capable of handling unexpected challenges in a flexible and efficient manner.

• Able to manage multiple projects simultaneously with competing priorities and deadlines.
• Effective communication skills and ability to collaborate successfully within cross-functional teams.
• Computer skills; Microsoft Office including intermediate-level Excel proficiency.

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.