E-commerce Operations Specialist

Key Responsibilities Customer Engagement & Sales Handle customer inquiries promptly and professionally across all platforms (WhatsApp, Instagram/Facebook DMs, Email, Website Chat) Engage with customers to recover abandoned carts and drive conversions Provide accurate product, pricing, and availability information to customers Maintain a customer-first approach, ensuring positive experiences at every touchpoint Implement social media customer engagement strategies to build relationships Order Management & Vendor CoordinationProcess and track customer orders from placement through delivery Coordinate closely with vendors to monitor order progress and ensure dispatch deadlines are met Perform regular follow-ups with vendors and logistics partners Resolve order-related issues quickly and effectively Coordinate directly with brands, vendors, and business partners to maintain strong relationships Inventory & Website Management Monitor stock levels and update inventory records regularly Manage Shopify backend operations including product listings, pricing updates, product details, and images Conduct regular website audits to ensure content accuracy and optimal functionality Flag low-stock items and coordinate restocking efforts Ensure product availability through proactive inventory coordination Operational Support & Data ManagementMaintain organized records of sales, orders, and vendor communications in Google Sheets/Excel Organize, maintain, and analyze operational data to improve business processes Attend internal team and partner meetings, take detailed notes, and distribute action items/summaries Assist Brand Coordinator with vendor and partner communications Create and manage digital assets using Canva for campaigns, product launches, marketing materials, and communications Required Qualifications Core Skills Expert-level English reading and writing abilities with fluent verbal communication skills Advanced proficiency with Google Drive suite (Docs, Sheets, Slides) Expert-level Canva skills for quick, high-quality content creation Strong organizational abilities with meticulous attention to detail Excellent time management and task prioritization capabilities Technical RequirementsMust own a reliable laptop/computer for work purposes Experience with e-commerce platforms, preferably Shopify Understanding of inventory management principles Previous experience in e-commerce operations, retail, or retail administration Proven ability to manage multiple tasks simultaneously and work under tight deadlines Personal AttributesProactive problem-solver with a "get things done" attitude Strong relationship-building skills for vendor and partner management Basic understanding of social media platforms and customer engagement strategies Ability to multitask effectively in a fast-paced environment Preferred Qualifications (Bonus Skills)Knowledge of digital marketing basics Experience with data organization and analysis Familiarity with shipping/logistics processes Ability to work with basic photo editing or design beyond Canva Background in vendor management and relationship building Why Join Us? Be part of a fast-growing, conscious fashion platform Opportunity to work closely with founders and designers of sustainable brands Growth-oriented role with exposure to multiple facets of e-commerce operations Direct impact on customer experience and business growth