E-commerce Operations Specialist

About the Company

Job Location: Noida 142

About the Role

We are looking for a detail-oriented E-commerce Operations Specialist to support our online store and marketplace operations, ensuring smooth order fulfilment, inventory management, and overall efficiency in e-commerce operations.

Key Responsibilities:

E-commerce Platform & Marketplace Management

• Manage and update product listings, descriptions, pricing, and inventory on the

  brand’s website (Shopify/WooCommerce/Magento) and marketplaces (Amazon, Nykaa, Flipkart, etc.).

• Monitor and improve product visibility through SEO optimization and keyword updates.
• Ensure accurate stock updates and minimize out-of-stock situations.

Order Processing & Fulfilment

• Coordinate daily order processing, packaging, and dispatch with warehouses and logistics partners.
• Track shipments and resolve delivery-related issues (delays, returns, refunds).
• Work with customer service to ensure smooth order handling and issue resolution.

Inventory & Supply Chain Coordination

• Maintain accurate inventory records across all platforms to prevent stock discrepancies.
• Coordinate with suppliers and warehouse teams for stock replenishment.
• Optimize inventory planning to avoid overstocking or stockouts.

Customer Experience & Support

• Assist in handling customer inquiries, complaints, and returns via email, chat, and social media.
• Monitor customer feedback and reviews, ensuring timely responses and resolutions.
• Work with the marketing team to enhance user experience and drive customer satisfaction.

Performance Monitoring & Reporting

• Track and analyze key performance indicators (KPIs) such as sales, conversion rates, cart abandonment, and fulfillment efficiency.
• Generate weekly/monthly reports to assess e-commerce performance and suggest improvements.
• Assist in A/B testing of product listings, pricing strategies, and promotions.

Qualifications & Skills:

• 2-4 years of experience in e-commerce operations, preferably in the skincare, beauty, or FMCG industry.

• Hands-on experience with e-commerce platforms like

  Shopify, WooCommerce, Magento, or BigCommerce.

• Knowledge of marketplaces such as

  Amazon Seller Central, Flipkart, Nykaa, Myntra, etc.

• Experience with order management systems (OMS), inventory management, and logistics coordination.
• Strong analytical skills with proficiency in

  Excel, Google Sheets, and analytics tools (Google Analytics, marketplace dashboards).

• Excellent communication and problem-solving skills.
• Ability to multitask and thrive in a fast-paced environment.