E-commerce Operations Manager

Company Description

General Analytic Support is a trusted strategic partner providing comprehensive staffing and process outsourcing solutions tailored to drive business efficiency and growth. With expertise in international staffing and business process outsourcing, we support organizations in achieving operational excellence while optimizing costs.

Our ISO/IEC 27001:2013 certification underscores our commitment to data security and process integrity. As an extension of your team, we take a collaborative approach to deliver seamless backend support.

Specializing in retail industry operations, we handle backend services for multiple retail clients, ensuring streamlined processes, accurate inventory management, and exceptional customer service. Join us in shaping innovative solutions for dynamic retail environments.

Please read the JD before applying

Responsibilities:

• Manage assigned projects by organizing and leading teams to ensure effective completion and quality outcomes.
• Supervise and handle a team of at least 20+ members, fostering collaboration and accountability.
• Identify opportunities for improvement in existing projects and implement process enhancements.
• Communicate effectively with clients to assess needs, resolve issues, and ensure satisfaction.
• Adhere to established reporting standards and processes to maintain project compliance and transparency.
• Handling backend activities (Cataloguing, Inventory, Pricing, listing of items Ecommerce platforms such as Shopify, lightspeed. or similar portals).

Preferred Qualifications:

• Bachelor’s or Master’s degree in Operations Management, Business Administration, or a related field.
• Minimum of 3 to 4 years of experience in an operations management role with a proven track record.
• Strong leadership and interpersonal skills, with a proactive approach to responsibility and prioritization.
• Excellent verbal and written communication abilities.
• Proficiency in preparing reports, Management Information Systems (MIS), and data visualization.
• Advanced knowledge of Microsoft Excel and familiarity with MS Office tools.

Client Coordination

• Serve as the primary point of contact for retail clients, handling queries and resolving issues. Client communication is the major part to handle in this role
• Collaborate with clients to gather requirements and provide actionable insights.
• Identify inefficiencies in backend processes and recommend improvements.
• Implement best practices to streamline operations and enhance client satisfaction.
• We are seeking candidates with experience in client communication within the US market.

Preferred Qualifications:

• Graduate / Postgraduate (In any field) Master’s Degree
• Analytical and deep dive skills to evaluate accuracy
• Excellent written and oral communication skills
• Fluency in preparation of reports, MIS & data visualization.
• Prior experience in Excel & MS office tools

Key Competencies:

• Retail domain expertise.
• High attention to detail.
• Customer-oriented mindset with a proactive approach.
• Ability to work collaboratively with teams.

Job Type: Full-time

Pay: ₹500,000.00 - ₹800,000.00 per year

Schedule:

• Night shift

Ability to commute/relocate:

• Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How soon can you join?

Experience:

• Microsoft Excel: 4 years (Required)
• Overall: 3 years (Required)
• Client communication: 1 year (Required)
• Shopify or similar tool: 1 year (Required)

Work Location: In person