Job
Description
Job Title: Warehouse Executive Department: Supply Chain / Operations Location: Ghaziabad Reports To: Warehouse Manager / Operations Manager Job Summary The Shipment, Inventory, and Orders Management Executive is responsible for overseeing end-to-end warehouse operations in an e-commerce environment, including inventory management, order processing, shipment coordination, returns handling, and Safe-T claims filing. The role ensures timely fulfillment, stock accuracy, and effective issue resolution to enhance customer satisfaction. This position demands strong organizational, analytical, and communication skills, along with the ability to multitask in a fast-paced setting. Key ResponsibilitiesInventory Management Maintain accurate stock records in inventory management systems. Monitor inventory levels and ensure timely replenishment to avoid stockouts or overstocking. Conduct regular stock audits; identify and resolve discrepancies. Coordinate with suppliers for inventory procurement and manage returns of damaged/defective items. Orders Management Process and manage customer orders with accuracy and efficiency. Work with the warehouse team to prioritize urgent and high-value orders. Track and manage order statuses, resolving delays, cancellations, or discrepancies proactively. Communicate order and shipping updates to customers and internal teams. Shipment Coordination Schedule and coordinate shipments with logistics partners to ensure on-time delivery. Track shipments, troubleshoot delays, and resolve issues with delivery partners. Maintain proper shipping documentation, including invoices and packing lists. Implement cost-effective shipping strategies without compromising quality. Returns and Safe-T Claims Management Manage the complete returns process, including product inspection, restocking, or disposal. Address customer complaints related to returns, exchanges, or refunds. File and monitor Safe-T claims (or platform equivalents) for lost or damaged orders. Keep detailed records of claims and follow up for timely resolutions. Reporting and Analysis Generate and review reports on inventory, order fulfillment, returns, and claims. Analyze trends to identify bottlenecks or inefficiencies. Track and report on performance metrics including inventory accuracy and order timeliness. Qualifications and SkillsEducation & Experience Bachelor’s degree in Supply Chain Management, Business Administration, or a related field. Minimum 3 years of experience in inventory, logistics, order processing, or e-commerce operations. Technical Skills Proficiency with shipping platforms such as Amazon and Flipkart. Strong knowledge of Microsoft Excel for data analysis and reporting. Soft Skills Highly organized and detail-oriented. Strong problem-solving and decision-making capabilities. Excellent communication skills, both written and verbal. Ability to manage multiple tasks and work under pressure in a fast-paced environment. Key Performance Indicators (KPIs) Inventory accuracy and stock reconciliation rate. On-time order processing and delivery rate. Returns processing turnaround time and accuracy. Percentage and resolution rate of Safe-T claims. Reduction in logistics/shipping costs while maintaining quality. Work Environment Dynamic e-commerce setting focused on speed, accuracy, and customer satisfaction. Mix of office work (desk-based) and hands-on operational tasks like stock inspection or dispatch support. Compensation Salary: ₹27,000 – ₹32,000 per month (based on experience and skill set) Experience Required: Minimum 3 - 5 years in a relevant operational role Job Types: Full-time, Permanent Pay: Up to ₹40,000.00 per month Schedule: Day shift Work Location: In person
