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Peng Essentials
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Process Coordinator

Process Coordinator

Peng Essentials

0 years

0 Lacs

Ghaziabad

Posted:2 months ago| Platform: GlassDoor logo

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Skills Required

workflow coordination management analyze service communication optimization documentation training support

Work Mode

On-site

Job Type

Full Time

Job Description

· Workflow Coordination: Develop and maintain detailed flowcharts for all business processes, ensuring clarity and efficiency. · Client Interaction: Serve as the primary point of contact for clients, addressing inquiries and concerns promptly. · Order Management: Monitor the process from order receipt to payment collection, ensuring client satisfaction at each stage. · Feedback Collection: Regularly solicit and analyze client feedback to enhance service quality. · Complaint Resolution: Act as the primary point of contact for client complaints, escalating issues as necessary. · Cross-Department Coordination: Facilitate communication between departments to ensure smooth process execution. · Process Optimization: Identify inefficiencies and implement improvements to enhance productivity. · Documentation: Maintain comprehensive records of processes, updates, and changes. Training & Support: Provide training to staff on new processes and ensure adherence to established procedures Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: Day shift Work Location: In person

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Process Coordinator