Dynamics 365 CE Consultant

About Dynamics Monk

Dynamics Monk is redefining IT support and services with a vision to set new benchmarks in technology-driven business solutions. We specialise in Resource Augmentation, Project Delivery, In-house Application Development, and IT Management. Our expertise spans Dynamics CRM, Azure Integration, Power BI, Power Automate, Web Development, Custom App Development, and Dynamics 365 certification training. We partner with industries such as Fintech, Healthcare, Telecom, and Manufacturing/Energy to deliver scalable and impactful technology solutions.

Key Responsibilities

• Lead client workshops to gather and analyse business requirements across

  Customer Service, Field Service, and Contact Centre

  domains.
• Translate business needs into

  solution blueprints

  covering configuration, integrations, and business process automation.
• Configure and customise

  Dynamics 365 CE modules

  , particularly

  Customer Service

  ,

  Field Service

  , and

  Sales

  .
• Design

  omnichannel experiences

  by integrating

  CCaaS platforms

  with Dynamics 365, including CTI, case routing, and conversation insights.
• Collaborate with

  technical architects and developers

  to ensure solution integrity, alignment, and high-quality delivery.

• Mentor and guide junior consultants

  or offshore teams during build, testing, and UAT phases.
• Contribute to

  pre-sales efforts

  through demos, proof-of-concepts (PoCs), and proposal inputs.
• Manage

  stakeholder expectations

  , providing clear communication on delivery status, risks, and dependencies.
• Develop and maintain comprehensive documentation, including

  solution designs, configuration guides, test scripts, and user training materials

  .

Requirements

• 5–10 years of experience in

  Microsoft Dynamics 365 CE / CRM consulting

  .
• Proven hands-on implementation experience with the

  Field Service module

  — including work orders, scheduling, resource management, inventory, and mobile app configuration.
• Exposure to

  CCaaS platforms

  such as Five9, Genesys, Amazon Connect, Twilio, or Dynamics Omnichannel.
• Strong knowledge of the

  Microsoft Power Platform

  — Power Apps, Power Automate, and Dataverse.
• Practical experience with

  configuration, customisation, and integration

  using JavaScript, plugins, Power Fx, or Azure connectors.
• Experience managing

  small to medium-sized teams (2–6 members)

  in client delivery or support environments.
• Excellent

  client communication

  ,

  stakeholder management

  , and

  presentation skills

  .

• Microsoft Certifications

  in Dynamics 365 CE Functional Consultant, Field Service, or Power Platform (preferred).

Good to Have

• Experience integrating Dynamics 365 with CCaaS, Telephony, or Bot frameworks.
• Knowledge of Azure DevOps, ALM, and CI/CD practices.
• Familiarity with SLA, case management, omnichannel routing, and AI-driven service insights.
• Understanding of industry-specific CE implementations, especially in Healthcare or Public Sector.

What you'll gain

• Direct collaboration with senior leadership on

  strategic HR planning and organisational development

  .
• Exposure to

  building HR strategy

  in a high-growth technology environment.
• Competitive

  salary and benefits package

  .
• A collaborative, innovation-driven workplace that values growth and a people-first culture.

• Career advancement opportunities

  with a clear path to leadership roles.

Ready to Join Us?

If you’re passionate about transforming businesses through Microsoft Dynamics 365 and Power Platform, we’d love to hear from you. Apply now at https://dynamicsmonk.keka.com/careers