Dynamics 365 CE Consultant

10 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Dynamics Monk

Dynamics Monk is redefining IT support and services with a vision to set new benchmarks in technology-driven business solutions. We specialise in Resource Augmentation, Project Delivery, In-house Application Development, and IT Management. Our expertise spans Dynamics CRM, Azure Integration, Power BI, Power Automate, Web Development, Custom App Development, and Dynamics 365 certification training. We partner with industries such as Fintech, Healthcare, Telecom, and Manufacturing/Energy to deliver scalable and impactful technology solutions.


Key Responsibilities

  • Lead client workshops to gather and analyse business requirements across

    Customer Service, Field Service, and Contact Centre

    domains.
  • Translate business needs into

    solution blueprints

    covering configuration, integrations, and business process automation.
  • Configure and customise

    Dynamics 365 CE modules

    , particularly

    Customer Service

    ,

    Field Service

    , and

    Sales

    .
  • Design

    omnichannel experiences

    by integrating

    CCaaS platforms

    with Dynamics 365, including CTI, case routing, and conversation insights.
  • Collaborate with

    technical architects and developers

    to ensure solution integrity, alignment, and high-quality delivery.
  • Mentor and guide junior consultants

    or offshore teams during build, testing, and UAT phases.
  • Contribute to

    pre-sales efforts

    through demos, proof-of-concepts (PoCs), and proposal inputs.
  • Manage

    stakeholder expectations

    , providing clear communication on delivery status, risks, and dependencies.
  • Develop and maintain comprehensive documentation, including

    solution designs, configuration guides, test scripts, and user training materials

    .


Requirements

  • 5–10 years of experience in

    Microsoft Dynamics 365 CE / CRM consulting

    .
  • Proven hands-on implementation experience with the

    Field Service module

    — including work orders, scheduling, resource management, inventory, and mobile app configuration.
  • Exposure to

    CCaaS platforms

    such as Five9, Genesys, Amazon Connect, Twilio, or Dynamics Omnichannel.
  • Strong knowledge of the

    Microsoft Power Platform

    — Power Apps, Power Automate, and Dataverse.
  • Practical experience with

    configuration, customisation, and integration

    using JavaScript, plugins, Power Fx, or Azure connectors.
  • Experience managing

    small to medium-sized teams (2–6 members)

    in client delivery or support environments.
  • Excellent

    client communication

    ,

    stakeholder management

    , and

    presentation skills

    .
  • Microsoft Certifications

    in Dynamics 365 CE Functional Consultant, Field Service, or Power Platform (preferred).


Good to Have

  • Experience integrating Dynamics 365 with CCaaS, Telephony, or Bot frameworks.
  • Knowledge of Azure DevOps, ALM, and CI/CD practices.
  • Familiarity with SLA, case management, omnichannel routing, and AI-driven service insights.
  • Understanding of industry-specific CE implementations, especially in Healthcare or Public Sector.


What you'll gain

  • Direct collaboration with senior leadership on

    strategic HR planning and organisational development

    .
  • Exposure to

    building HR strategy

    in a high-growth technology environment.
  • Competitive

    salary and benefits package

    .
  • A collaborative, innovation-driven workplace that values growth and a people-first culture.
  • Career advancement opportunities

    with a clear path to leadership roles.


Ready to Join Us?

If you’re passionate about transforming businesses through Microsoft Dynamics 365 and Power Platform, we’d love to hear from you. Apply now at https://dynamicsmonk.keka.com/careers

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