Dynamics 365 CE Consultant

About the Role

Techno-Functional Dynamics 365 Customer Engagement (CE) Consultant

Hybrid Work Culture

Key ResponsibilitiesFunctional & Business Consulting

• Lead

  requirements-gathering workshops

  to understand client business processes, objectives, and challenges.
• Translate business needs into detailed

  functional design documents

  for configuration and customization.
• Map requirements to Dynamics 365 CE capabilities, ensuring alignment with industry best practices.
• Deliver

  end-user training

  and provide ongoing support to ensure solution adoption.
• Offer strategic recommendations based on the latest Dynamics 365 CE features and roadmap updates.

Technical Configuration & Integration

• Configure Dynamics 365 CE entities, forms, workflows, business process flows, business rules, and security roles.
• Customize solutions using

  Power Platform tools

  (Power Automate, Power Apps, Power BI).
• Integrate Dynamics 365 CE with other enterprise applications via APIs, Azure services, and middleware tools.
• Manage

  data migration

  activities including mapping, cleansing, and import/export.
• Troubleshoot and resolve technical issues while optimizing system performance.

Project Delivery & Leadership

• Collaborate with developers, solution architects, and project managers to deliver quality solutions on time.
• Create and execute

  test cases

  for functional, integration, and user acceptance testing.
• Contribute to

  pre-sales activities

  including solution validation, effort estimation, and client demonstrations.
• Mentor and coach junior team members in solution design and delivery approaches.
• Ensure deliverables meet scope, budget, and quality requirements.

Requirements

• Bachelors degree in IT, Computer Science, Business Systems, or related field.
• Proven experience delivering

  Dynamics 365 CE implementations

  in a techno-functional or lead consultant role.
• Deep knowledge of

  Sales, Customer Service, Marketing modules, & Field Service.

• Hands-on experience with

  Power Platform (Power Automate, Power Apps, Power BI)

  .
• Familiarity with

  integration techniques

  (REST APIs, DataVerse, Azure Logic Apps, middleware).
• Understanding of CRM security roles, workflows, and data models.
• Excellent leadership, facilitation, and communication skills with both business and technical stakeholders.
• Experience working with ERP Application like (BC And F&O) and its integration with other systems.
• Experience working with

  Agile delivery methodologies

  and project management tools.
• Relevant Microsoft certifications preferred.
• Willingness to travel for client engagements if required.

Key Attributes

• Strategic thinker with the ability to balance technical feasibility and business value.
• Customer-focused, proactive, and solutions-oriented.
• Strong analytical and decision-making skills.
• Team player with the ability to work independently in a fast-paced environment.

Benefits

• Competitive salary and performance-based incentives.
• Professional development and Microsoft certification sponsorship.
• Flexible

  Hybrid Work Culture

  (office + remote).