People and Admin Officer

We're seeking a versatile People & Admin Officer who can own the complete employee lifecycle for our Mumbai operations. You'll manage everything from talent acquisition and onboarding to performance management and exits, while ensuring smooth administrative operations that support our growing team.

What Makes This Role Unique

Unlike traditional HR roles, you'll report directly to leadership ensuring strategic alignment and operate as the primary people function for our Mumbai office. This is a role for someone who sees people operations as a competitive advantage and wants to build a thriving workplace culture while managing the full spectrum of HR responsibilities.

What You'll Do

Talent Acquisition & Onboarding

Manage end-to-end recruitment process from job posting to offer acceptance

Source candidates through multiple channels including job portals, referrals, and social media

Conduct initial screenings, coordinate interviews with hiring managers, and facilitate selection process

Prepare offer letters, employment contracts, and ensure compliance with labor laws

Design and deliver comprehensive onboarding programs for new hires ensuring smooth integration

Track recruitment metrics and optimize hiring processes for efficiency and quality

Employee Relations & Engagement

Serve as primary point of contact for employee queries, concerns, and conflict resolution

Foster positive workplace culture through engagement initiatives, team events, and recognition programs

Conduct regular check-ins with employees to assess satisfaction and address concerns proactively

Mediate workplace conflicts and provide guidance on interpersonal issues

Implement employee feedback mechanisms and drive continuous improvement initiatives

Maintain open communication channels and ensure employees feel heard and valued

Performance Management & Development

Administer performance review cycles including goal setting, mid-year reviews, and annual appraisals

Work with managers to identify performance issues and develop improvement plans

Coordinate with Qrius team on training needs assessment and learning opportunities

Track individual development plans and career progression pathways

Provide coaching to managers on effective performance conversations and feedback delivery

Maintain performance documentation and ensure consistency in evaluation processes

Compliance & Policy Administration

Ensure compliance with Indian labor laws, statutory requirements, and company policies

Manage employee documentation including contracts, amendments, and personnel files

Administer payroll inputs, attendance tracking, and leave management systems

Handle statutory compliance including PF, ESI, professional tax, and other regulations

Update and communicate HR policies ensuring clarity and consistent application

Conduct exit interviews and manage offboarding process including final settlements

HR Operations & Administration

Maintain accurate HRIS records and generate reports on headcount, attrition, and other HR metrics

Manage office administration including facilities, vendor coordination, and workplace supplies

Coordinate with UK and Nepal offices on cross-border HR matters and policy alignment

Administer employee benefits programs and address benefits-related queries

Handle documentation for visa, work permits, and business travel when required

Organize team events, celebrations, and workplace experience initiatives

Experience & Skills

1 - 2 plus years proven experience in HR generalist or people operations roles

Strong knowledge of Indian labor laws, statutory compliance, and HR best practices

Experience managing full recruitment lifecycle from sourcing to onboarding

Solid understanding of performance management systems and employee relations

Excellent conflict resolution and interpersonal communication skills

Technical Requirements

Proficiency in HRIS systems and HR management software

Advanced MS Excel skills for HR analytics and reporting

Knowledge of payroll processing and statutory compliance procedures

Familiarity with applicant tracking systems and recruitment platforms

Experience with employee engagement survey tools

Personal Qualities

Empathetic listener who can build trust and maintain confidentiality

Proactive problem-solver with strong judgment and decision-making abilities

Organized multitasker who can manage competing priorities effectively

Diplomatic communicator who can handle sensitive situations with professionalism

Detail-oriented with commitment to accuracy in documentation and compliance

Bonus Points

HR certification (SHRM, CIPD, or equivalent)

Experience working in technology or QA services companies

Previous experience with distributed teams across multiple locations

Knowledge of UK employment practices for cross-border coordination

Experience implementing HR systems or process improvements

Background in employer branding or talent marketing

Familiarity with learning and development program administration

Why Join Qniverse

Impact & Autonomy

Direct reporting to People & Culture Manager

Own the complete people function for Mumbai operations

Work across multiple divisions: QA Services, QniPay, Qrius, and Whatnxt

Strategic role with visibility across the entire organization

Global Collaboration

Collaborate across UK, Nepal, and Mumbai operations

Build consistent HR practices across international teams

Influence people culture across multiple markets

Growth Environment

Be part of a company launching innovative training programs and expanding globally

Build HR function from the ground up with opportunity to shape processes

Create lasting impact on employee experience and organizational culture

Ready to build exceptional workplace culture Send your CV and cover letter to [HIDDEN TEXT]