Duty Manager

Job Title: Duty Manager
Location: 3rd floor, Nakshatra Mall Banswara Rajasthan 327001
Reports to: Cinema Manager or Operations Manager

Key Responsibilities:

• Staff Supervision and Leadership:
• Oversee and manage cinema staff, including ushers, box office attendants, and concession workers.
• Assign shifts and ensure the appropriate staffing levels for peak times (weekends, holidays, etc.).
• Conduct staff training and ensure staff adhere to cinema protocols, health and safety regulations, and customer service standards.
• Provide motivation and coaching to staff to maintain high performance.
• Customer Service:
• Address and resolve customer complaints or issues in a timely and professional manner.
• Ensure a high standard of customer service throughout the cinema experience, from ticket purchase to post-movie feedback.
• Monitor the cleanliness and presentation of the cinema facilities to ensure a welcoming environment.
• Operations Management:
• Monitor and maintain daily operations, including ticket sales, film scheduling, and cinema operations.
• Ensure that all screenings start on time, with no technical issues (e.g., sound, visuals).
• Oversee the opening and closing of the cinema, managing cash handling and reconciliation of daily sales.
• Coordinate with projectionists and technical staff to resolve any equipment malfunctions.
• Health and Safety Compliance:
• Ensure compliance with health and safety regulations, including crowd control, emergency evacuation procedures, and hygiene protocols.
• Conduct regular checks of fire exits, first aid kits, and other safety equipment.
• Inventory and Concessions:
• Monitor stock levels of snacks, beverages, and other concession items.
• Place orders for necessary supplies and manage the concession stand operations.
• Ensure cleanliness and organization of the concession area.
• Financial Reporting and Cash Handling:
• Assist with the daily reconciliation of sales, including tickets, concessions, and any additional revenue sources.
• Ensure the accurate handling of cash and card payments in line with company procedures.
• Team Coordination:
• Work closely with the management team to address any operational or customer issues.
• Act as the point of contact for escalated customer complaints during shifts.
• Assist with event planning or promotional activities when necessary.

Qualifications and Skills:

• Graduate with any recognise university.
• Previous experience in customer service or hospitality, ideally within a cinema or entertainment venue.
• Strong leadership and team management skills.

• Ability to handle high-pressure situations and resolve conflicts efficiently.
• Excellent communication skills, both with staff and customers.
• Knowledge of cinema operations (screenings, ticketing, and audio/visual equipment) is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.The role of a Duty Manager in a cinema is both dynamic and demanding, requiring strong organizational skills, a customer-centric approach, and the ability to manage both people and operations effectively.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• total work: 2 years (Preferred)

Work Location: In person