Manager Operations

Job Description

•  Supervises the functions of the department employees, facilities, operations and cost on a day- to-day
• basis.
•  Owner of all SOPs followed in all Cinema activities and ensures 100% compliance of the same.
•  Maintains the standards of service as laid in the Brand standards and ensures 100% compliance of the
• same.
•  Conducts 1 hour of Staff Training per Week and also conducts at least four Shift Briefings.
•  Conducts a complete property round every day.
•  Co-ordinates functions and activities with other department heads as assigned.
•  Monitors and controls, on an on-going basis:
•  Establishes and maintains effective customer/employee relation.
•  Sets up targets/ goals for the department, makes constant effort to achieve the same.
•  To introduce new ways and means to minimize transaction time at box office.
•  Makes constant effort to up-grade and maintain the standards of cinema.
•  Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards
• and quality services at all times.
•  Conducts under the guidance of the Area manager, such functions as hiring, employee orientation, on the
• job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and
• productivity.
•  Develops formal training plans and conducts on the job-sessions for all employees of Cinema.
• Supervises and co-ordinates in liaison with the Area Manager, operational decisions and such factors as:
•  Co-ordinates with the Accounts for special purchase requirement relating to cinema.
•  Establishes and maintains the record systems:
•  Ensures that displays are up-dated at all times.
•  Ensures effective co-ordination for advertising films.
•  Ensures all complaints are dealt with properly.
•  Prepares monthly reports, forecast report and any other report pertaining to the cinema department.
•  Maintains and enforces the operations and the HR manual.
•  Monitors, controls departmental expenses.
•  Maintains revenue/accounts related records.
•  Prepares departmental budgets and objective manuals, with constant review and observations.
•  Ensures proper maintenance of all equipment’s and follow-up on AMCs.
•  Efficient and optimum utilization of staff by rostering them effectively.
•  Ensures compliance with all legal requirements in connection with Cinemas.
•  Ensures code of conduct and grooming.
•  Maintains minimum stock levels of all items and participates in inventories on weekly basis.
•  Implement Annual Activity Calendar and monitor promotions and events
•  To monitor VIP movements
•  To ensure that displays are well maintained and updated at all times.
•  To ensure cleanliness at box, foyer, auditorium, rest rooms etc. and co-ordinate with housekeeping as and
• when required.

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• ROLES & RESPONSIBILITIES
• Essentials for the Manager Operations:
•  Checking attendance of all departments in the Cinema.
•  Checking BO revenue and Concessions revenue for the previous day and updation of Monthly records.
•  Property round with the concerned support department supervisors/AMs.
•  Thursday stock Take.
•  Weekly staff meeting to take feedback from Associates.
•  Weekly Operations review meeting with all support department supervisors/AMs. Ideally to be conducted on
• Thursday afternoon.
•  Daily Spoilage review and Stock commuting.
•  SMS and Tele calling activity weekly review.
•  WAC update on every Monday.
•  Cost saving sheet to be sent on daily basis
•  Print Check reports
•  Reports to be send every Friday morning
• To perform any other duties as may be assigned by the Management from time to time.

Job Type: Full-time

Pay: ₹360,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Rotational shift

Willingness to travel:

• 50% (Required)

Work Location: In person