Mukta A2 Cinemas Ltd

Key Responsibilities: Cinema Operations Supervise end-to-end operations across departments (Box Office, F&B, Housekeeping, Security). Ensure all movie shows start and end on time without technical glitches. Oversee crowd management, queue control, and auditorium seat checks. Staff Supervision Allocate daily responsibilities and break schedules to staff. Monitor staff attendance, grooming, and behavior during shifts. Provide on-the-spot guidance or support to team members. Revenue Handling Ensure proper cash management across counters and cash registers. Perform end-of-day reconciliation and report generation. Minimize pilferage and ensure accuracy in sales reporting. Customer Service Resolve customer complaints and service issues promptly and professionally. Monitor customer satisfaction and suggest improvements to the Unit Head. Ensure front-line staff maintain high hospitality standards. Facility & Safety Conduct routine checks of auditoriums, restrooms, kitchen, and lobby areas. Ensure all emergency exits, signage, and fire safety equipment are functional. Report technical issues to maintenance or escalate as needed. Sales & Upselling Promote combo offers, loyalty programs, or running promotions to increase sales. Encourage staff to upsell tickets and F&B items. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person Expected Start Date: 14/08/2025

Key Responsibilities: Operational Management Oversee daily cinema operations, including box office, concessions, housekeeping, and projection. Ensure all screenings run smoothly, on time, and without technical issues. Coordinate with film distributors for content scheduling and timely updates. Team Leadership Manage, train, and motivate a team including supervisors, ushers, concession staff, and cleaning crew. Schedule shifts, track attendance, and manage performance. Foster a team culture focused on customer service and accountability. Financial Management Monitor and manage budgets, revenue, and operational costs. Prepare daily and monthly financial reports (ticket sales, F&B revenue, etc.). Ensure proper cash handling and banking procedures. Customer Experience Ensure a high standard of cleanliness, service, and hospitality. Address and resolve customer complaints quickly and effectively. Conduct regular checks of lobby, auditoriums, restrooms, and F&B counters. Facility & Compliance Ensure preventive maintenance of equipment (projectors, HVAC, sound systems). Ensure compliance with fire safety, hygiene, licensing, and other statutory regulations. Maintain safety standards for staff and patrons. Sales & Promotions Work closely with marketing teams for local promotions and campaigns. Implement upselling techniques at box office and concessions to boost revenue. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person Expected Start Date: 14/07/2025

Job Title : Customer Support Executive Location : Mukta A2 Cinema Ltd Reports to : Customer Service Manager or Operations Manager Key Responsibilities : Customer Inquiries and Support : Respond to customer inquiries via phone, email, social media, or in-person regarding movie schedules, ticketing, promotions, and general cinema information. Provide clear and accurate information about showtimes, movie details, booking procedures, and available services. Assist customers with online bookings, troubleshooting issues with the website or app, and guide them through the booking process. Issue Resolution : Handle customer complaints or concerns, ensuring issues are addressed and resolved promptly and effectively. Deal with any problems related to ticketing (e.g., refunds, exchanges) and coordinate with the appropriate departments to resolve issues. Ensure customer satisfaction by going the extra mile to provide assistance and solutions. Ticketing Support : Assist with ticket purchases, including both in-person at the box office and online platforms. Process refunds, exchanges, and any adjustments to bookings in accordance with cinema policies. Handle customer queries about pricing, loyalty programs, or special promotions. Customer Experience : Ensure customers have a seamless and positive experience from entry to exit, including guiding them to their theaters and assisting with seating arrangements if needed. Provide assistance in the event of technical difficulties during a screening or any other operational issues. Maintain a friendly and professional demeanor, reflecting the cinema’s commitment to customer service excellence. Feedback and Reporting : Collect customer feedback through surveys or direct communication to gauge satisfaction and identify areas for improvement. Report customer feedback, complaints, and recurring issues to management to help enhance service offerings. Keep accurate records of customer interactions, transactions, and resolutions. Promotions and Marketing Support : Promote upcoming movies, events, loyalty programs, and special offers to customers. Assist in organizing and executing promotional events or screenings. Collaboration with Other Departments : Work closely with the box office, concession, and operations teams to ensure a cohesive and efficient customer service experience. Coordinate with technical and operations staff to resolve any in-theater issues (e.g., audio or visual problems). Qualifications and Skills : Prior experience in customer service or hospitality, preferably in a cinema, theater, or entertainment environment. Strong communication and interpersonal skills. Ability to manage multiple tasks and handle customer complaints calmly and professionally. Basic knowledge of cinema operations, ticketing systems, and customer service platforms. Patience, empathy, and a problem-solving mindset. Ability to work flexible hours, including evenings, weekends, and holidays. The Customer Support Executive plays a vital role in ensuring that customers have a positive, enjoyable experience at the cinema. This role requires a mix of strong customer service skills, problem-solving abilities, and knowledge of the cinema's operations to support both the company and its guests. Job Type: Full-time Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

Job Title : Customer Support Executive Location : Mukta A2 Cinema Ltd Reports to : Customer Service Manager or Operations Manager Key Responsibilities : Customer Inquiries and Support : Respond to customer inquiries via phone, email, social media, or in-person regarding movie schedules, ticketing, promotions, and general cinema information. Provide clear and accurate information about showtimes, movie details, booking procedures, and available services. Assist customers with online bookings, troubleshooting issues with the website or app, and guide them through the booking process. Issue Resolution : Handle customer complaints or concerns, ensuring issues are addressed and resolved promptly and effectively. Deal with any problems related to ticketing (e.g., refunds, exchanges) and coordinate with the appropriate departments to resolve issues. Ensure customer satisfaction by going the extra mile to provide assistance and solutions. Ticketing Support : Assist with ticket purchases, including both in-person at the box office and online platforms. Process refunds, exchanges, and any adjustments to bookings in accordance with cinema policies. Handle customer queries about pricing, loyalty programs, or special promotions. Customer Experience : Ensure customers have a seamless and positive experience from entry to exit, including guiding them to their theaters and assisting with seating arrangements if needed. Provide assistance in the event of technical difficulties during a screening or any other operational issues. Maintain a friendly and professional demeanor, reflecting the cinema’s commitment to customer service excellence. Feedback and Reporting : Collect customer feedback through surveys or direct communication to gauge satisfaction and identify areas for improvement. Report customer feedback, complaints, and recurring issues to management to help enhance service offerings. Keep accurate records of customer interactions, transactions, and resolutions. Promotions and Marketing Support : Promote upcoming movies, events, loyalty programs, and special offers to customers. Assist in organizing and executing promotional events or screenings. Collaboration with Other Departments : Work closely with the box office, concession, and operations teams to ensure a cohesive and efficient customer service experience. Coordinate with technical and operations staff to resolve any in-theater issues (e.g., audio or visual problems). Qualifications and Skills : Prior experience in customer service or hospitality, preferably in a cinema, theater, or entertainment environment. Strong communication and interpersonal skills. Ability to manage multiple tasks and handle customer complaints calmly and professionally. Basic knowledge of cinema operations, ticketing systems, and customer service platforms. Patience, empathy, and a problem-solving mindset. Ability to work flexible hours, including evenings, weekends, and holidays. The Customer Support Executive plays a vital role in ensuring that customers have a positive, enjoyable experience at the cinema. This role requires a mix of strong customer service skills, problem-solving abilities, and knowledge of the cinema's operations to support both the company and its guests. Job Type: Full-time Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

Job Description  Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis.  Owner of all SOPs followed in all Cinema activities and ensures 100% compliance of the same.  Maintains the standards of service as laid in the Brand standards and ensures 100% compliance of the same.  Conducts 1 hour of Staff Training per Week and also conducts at least four Shift Briefings.  Conducts a complete property round every day.  Co-ordinates functions and activities with other department heads as assigned.  Monitors and controls, on an on-going basis:  Establishes and maintains effective customer/employee relation.  Sets up targets/ goals for the department, makes constant effort to achieve the same.  To introduce new ways and means to minimize transaction time at box office.  Makes constant effort to up-grade and maintain the standards of cinema.  Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times.  Conducts under the guidance of the Area manager, such functions as hiring, employee orientation, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity.  Develops formal training plans and conducts on the job-sessions for all employees of Cinema. Supervises and co-ordinates in liaison with the Area Manager, operational decisions and such factors as:  Co-ordinates with the Accounts for special purchase requirement relating to cinema.  Establishes and maintains the record systems:  Ensures that displays are up-dated at all times.  Ensures effective co-ordination for advertising films.  Ensures all complaints are dealt with properly.  Prepares monthly reports, forecast report and any other report pertaining to the cinema department.  Maintains and enforces the operations and the HR manual.  Monitors, controls departmental expenses.  Maintains revenue/accounts related records.  Prepares departmental budgets and objective manuals, with constant review and observations.  Ensures proper maintenance of all equipment’s and follow-up on AMCs.  Efficient and optimum utilization of staff by rostering them effectively.  Ensures compliance with all legal requirements in connection with Cinemas.  Ensures code of conduct and grooming.  Maintains minimum stock levels of all items and participates in inventories on weekly basis.  Implement Annual Activity Calendar and monitor promotions and events  To monitor VIP movements  To ensure that displays are well maintained and updated at all times.  To ensure cleanliness at box, foyer, auditorium, rest rooms etc. and co-ordinate with housekeeping as and when required. * ROLES & RESPONSIBILITIES Essentials for the Manager Operations:  Checking attendance of all departments in the Cinema.  Checking BO revenue and Concessions revenue for the previous day and updation of Monthly records.  Property round with the concerned support department supervisors/AMs.  Thursday stock Take.  Weekly staff meeting to take feedback from Associates.  Weekly Operations review meeting with all support department supervisors/AMs. Ideally to be conducted on Thursday afternoon.  Daily Spoilage review and Stock commuting.  SMS and Tele calling activity weekly review.  WAC update on every Monday.  Cost saving sheet to be sent on daily basis  Print Check reports  Reports to be send every Friday morning To perform any other duties as may be assigned by the Management from time to time. Job Type: Full-time Pay: ₹360,000.00 - ₹400,000.00 per year Benefits: Health insurance Leave encashment Provident Fund Schedule: Rotational shift Willingness to travel: 50% (Required) Work Location: In person

JOB SUMMARY Under the general guidance and supervision of the Cluster Manager/ Area Manager and in accordance with the set policies and procedures of the Company, she / he is responsible for the smooth and efficient running of the OPERATIONS. Oversees and executes all and any aspects of OPERATIONS including Box Office, Floors (Ushering), Projection room and Concessions. KEY RESULT AREAS 1. REPORTING A. Reports directly to the Cluster Manager / Area Manager Operations and Business Head. B. She / He is the actual custodian of the Unit and reports to the designated HODs in the Corporate Office for functional optimization. C. Provides functional assistance under the directions of the Cluster Manager / Area Manager and the Business Head along with the Operations Executive, Duty Managers, Team Leaders, and Customer Service Executives for the successful Shift Management of the OPERATIONS area. Assists Duty / Operations Manager and the unit team in achieving the targets / goals set for the department, makes constant effort to achieve the same. 2. BASIC SKILL SET A. Maintains an excellent profile in the local community and in the Company, ensuring efficient grooming and a high level of brand awareness. B. Interacts with individuals outside the Company, including but not limited to clients, suppliers, competitors and other members of the local communities. C. Must be a Team Player open to learn, adapt and excel with a total hands on approach. D. Must be abreast of all local catchment entertainment requirements, competition mapping and performance data. E. Must exhibit eye for detail for swift actions. 3. TEAM MANAGEMENT A. To ensure safety and security of our Team Members. B. Interacts on a daily basis with the Duty / Operations Manager, Team Leaders, Customer Service Executives, Projection Team, Store keeper, Facilities Supervisor, Duty / Operations Manager and Unit Accounts Executive and Unit & Regional HR Executive and Cluster / Area Manager and Business Head. C. Establishes and maintains effective employee relations. To delegate and supervise the duties and responsibilities as per the job description and job specification of all positions within the unit. D. Conducts under the guidance of the Cluster Manager, Area Manager, HODs and the Business Head such functions as Briefing per shift, On the job performance evaluation post Training and Coaching and Recommending Disciplinary action if necessary, to ensure appropriate Staffing and Productivity. E. Executes the developed Formal Training Plans as Employee Orientation and Buddy Training for all Duty / Operations Manager, Team Leaders, Customer Service Executives, Projection Team, Store keeper, Facilities Supervisor, Duty / Operations Manager and Unit Accounts Executive and Unit HR Executives in their Learning and Development Program. F. Efficient and optimum utilization of staff by following the roster made by the Unit Head and Duty / Operations Manager effectively. G. Implements and Ensures Code of Conduct and Grooming Standards. H. Conducts briefing for every shifts on daily basis at the start of the shift. I. Engages with the Unit HR Executive, Operations Executive, Duty / Operations Manager Attendance related issues and Over-time duties of staff for Compensatory offs / Over time remunerations. J. Responsible for the Coaching and counselling of the employees along with the Unit and Regional HR Executives. K. Responsible for the Performance Evaluation of the Unit Employees along with the Unit and Regional HR Executives and HOD’s and Business Head. 4. GUEST MANAGEMENT A. To ensure safety and security of our Guests. B. To ensure Customer delight by delivering our premium product within corporate standards. C. To assist all guests in their queries and ensure their Satisfaction. D. Maintain excellent PR with the guests. E. To assist VIP movements and ensure their Satisfaction. F. Ensures all Customer feedbacks are dealt with properly and resolved in real time. If the Guest is not happy with the solution provided upon escalation connect with the guests promptly and resolve the same. 5. JOB KNOWLEDGE A. Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis in their designated areas. To ensure smooth operations at all times. Develops and implements strategic plans related to Marketing, Operations, Human resources, Finance, Learning and Development and career progressions. B. Makes constant effort to up-grade and maintain the Standards of OPERATIONS. Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis. C. To ensure cleanliness with the assistance of the Housekeeping team at Box Office, Concessions, Lobby / Foyer, Auditoriums, Rest Rooms, Exits etc. and co-ordinate with housekeeping as and when required. D. Supervise Box Office Programming to maximize occupancy, revenue and profitability, E. Ensure Displays and Concessions displays (Schedules, Menu, Mandatory and Marketing Till Talkers)) are up-dated at all times. F. Execute all Promotions and Events along with the Operations and Marketing Team members. Visual Merchandising and Marketing and Sales Activities to be checked and updated on a real time basis. G. To communicate by highlighting issues and provide feedback to the Operations Executive & Duty / Operations Manager in real time and at the end of every shift in person while on duty and through Shift Handover Books. H. Maintains and enforces the SOP for Operations such as General and Detailed information of the Unit, Daily Checklists of all areas, Float Register for Float Amount, Sweep In process, Spot Checks, Cinema Compliances, Menu and Recipe knowledge, POS Allocations and Functions, Shift Closing Procedures such as RDR’s, Reconciliations, etc. Implement strategies as per the Board’s decisions; plans and directs all Multiplex operations. I. Evaluate reports and Minimize transaction time by ensuring Pre Rush Preparation (PRP) in order to increase Conversions and SPH and introduce new techniques of intelligent selling such as Upselling and Cross Selling. Ensure Quality levels of product and service. Operating Cost Control by minimizing yield losses on account of wastages. J. Supervise Food and Beverage merchandising using various mediums and creative’s to stimulate customers to impulse buying and boost sales. K. Supervise adequate stock levels of all items and participates in inventories on daily basis. To ensure proper Revenue updation, hand-over and take-over at the time of shift change. L. Enforce strictest controls on cash handling, making revenue drop reports and ensure that there is no pilferage of moneys and safe procedures of money handling is adhered to. M. Engage in Audit clarification in liaison with the Duty / Operations Manager and Unit Head. N. Engage in Vendor Development Programs if requested from the Duty / Operations Manager and Unit Head. O. Responsible for Local Area Marketing and Local Area Sales deals. P. Supervises Daily, Weekly and Monthly stock take efficiently for the Unit. Q. Ensures Saving through SOP and Cost Control without compromising the Guests overall experience by informing the Maintenance team to follow Hourly Lobby, Auditoriums and Concessions equipment’s. Informs about show cancellations and seek show delay information from the Projection team. Escalates maintenance issues of all equipment’s and follow-up on same till closed. R. Ensures proper maintenance of all equipment’s and follow-up on AMCs and timely renewals before expiry. S. Custodian of all Industrial Relations for the designated unit. Statutory compliances as laid down under the provision of the State. Liaise with local and state departments. T. Responsible for Cinema License renewals before expiry. U. Recommends and Follows departmental budgets and objective manuals, with constant review and observations. V. Assesses, evaluates and meets the short and long-term strategies of the Multiplex to ensure its success. W. Establishes, follows and maintains the record systems for Operations to include but not limited to the following : Security Registers - Gate Report, Break In-Out, Material Inward / Outward, Gate pass, Lost and found, etc. HR Registers - Attendance, Leave Cards, Comp. Offs, Overtime, First Aid, Late Night Allowance, Lockers Issued, Uniforms Issued, Id Cards issued, etc Administrative Registers - Shift Handover, Float, Box Office Roll Registers, Ticket / F&B Debit and Complimentary, Ticket / F&B Wastage, Spot Check, F&B Sales, Electricity Meter Reading, Lamp Reading, Lamp Inventory, Equipment , Lobby and Audi temp. Reading, etc Marketing & Sales - Onscreen Marketing, Off-screen Marketing, Movie Publicity, Promotion Activities, Onscreen Sales, Off-screen Sales, LAM and LAS, etc. 6. VALUE ADDITION A. Ensure optimum performance in specific jobs assigned in the designated unit. B. Team Motivation and Pursuit of growth by sharing learnings and experience. To identify, retain and develop talent by ensuring by maintained a enthused and motivated workforce by recruitment, hiring, orientation, coaching, counselling, training, wage and salary administration, labour relations, performance appraisals and succession planning. C. To perform any other duties as may be assigned by the management from time to time. Job Type: Full-time Pay: ₹420,000.00 - ₹480,000.00 per year Benefits: Health insurance Leave encashment Provident Fund Schedule: Rotational shift Ability to commute/relocate: Karondh, Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Cinema 4D: 5 years (Preferred) Language: English and Hindi (Preferred) Willingness to travel: 50% (Required) Work Location: In person Expected Start Date: 01/08/2025

Job Title: Accounts Executive – Cinema Unit Department: Accounts Industry: Media & Entertainment (Cinema / Film Distribution / Advertising) Location: Bettiah Reports to: Accounts Manager / Unit Head Job Summary: The Accounts Executive – Cinema Unit is responsible for handling day-to-day accounting operations, maintaining financial records, processing invoices, and supporting the financial reporting and compliance requirements of the cinema unit. The role ensures accurate and timely financial management in coordination with operations and sales teams. Key Responsibilities: Accounting & Bookkeeping: Maintain accurate records of all financial transactions related to the cinema unit. Process invoices, vendor payments, staff reimbursements, and ensure timely entries in accounting software. Reconcile cash collections from cinema counters, digital platforms, and third-party partners. Revenue & Expense Management: Track revenue from ticket sales, advertisements, and concessions. Monitor operating expenses and prepare reports for management. Assist in the preparation of profit and loss statements for individual cinema units. Reporting & Compliance: Prepare and submit daily/weekly/monthly financial reports to the Accounts Manager or Unit Head. Ensure compliance with company policies, statutory requirements, and taxation regulations (GST, TDS, etc.). Coordinate with auditors during internal and external audits. Coordination & Support: Work closely with the Cinema Operations team to ensure proper documentation of financial transactions. Liaise with vendors and service providers for invoice clarifications and payment status. Support budgeting, forecasting, and financial planning efforts for the cinema unit. Key Skills & Competencies: Sound knowledge of accounting principles and financial practices Familiarity with accounting software (e.g., Tally, SAP, or other ERP systems) Proficiency in MS Excel and other MS Office tools Strong attention to detail and organizational skills Ability to meet deadlines and work under pressure Good communication and coordination skills Qualifications & Experience: Bachelor’s degree in Commerce, Accounting, or related field 1–3 years of accounting experience (experience in the cinema or media industry is an advantage) Knowledge of GST, TDS, and basic statutory compliance Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person

Job Title: Accounts Executive – Cinema Unit Department: Accounts Industry: Media & Entertainment (Cinema / Film Distribution / Advertising) Location: Bettiah Reports to: Accounts Manager / Unit Head Job Summary: The Accounts Executive – Cinema Unit is responsible for handling day-to-day accounting operations, maintaining financial records, processing invoices, and supporting the financial reporting and compliance requirements of the cinema unit. The role ensures accurate and timely financial management in coordination with operations and sales teams. Key Responsibilities: Accounting & Bookkeeping: Maintain accurate records of all financial transactions related to the cinema unit. Process invoices, vendor payments, staff reimbursements, and ensure timely entries in accounting software. Reconcile cash collections from cinema counters, digital platforms, and third-party partners. Revenue & Expense Management: Track revenue from ticket sales, advertisements, and concessions. Monitor operating expenses and prepare reports for management. Assist in the preparation of profit and loss statements for individual cinema units. Reporting & Compliance: Prepare and submit daily/weekly/monthly financial reports to the Accounts Manager or Unit Head. Ensure compliance with company policies, statutory requirements, and taxation regulations (GST, TDS, etc.). Coordinate with auditors during internal and external audits. Coordination & Support: Work closely with the Cinema Operations team to ensure proper documentation of financial transactions. Liaise with vendors and service providers for invoice clarifications and payment status. Support budgeting, forecasting, and financial planning efforts for the cinema unit. Key Skills & Competencies: Sound knowledge of accounting principles and financial practices Familiarity with accounting software (e.g., Tally, SAP, or other ERP systems) Proficiency in MS Excel and other MS Office tools Strong attention to detail and organizational skills Ability to meet deadlines and work under pressure Good communication and coordination skills Qualifications & Experience: Bachelor’s degree in Commerce, Accounting, or related field 1–3 years of accounting experience (experience in the cinema or media industry is an advantage) Knowledge of GST, TDS, and basic statutory compliance Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person