Dispatch Coordinator

About the Role:

As a Dispatcher, you will be responsible for coordinating the movement of freight, assigning loads to drivers, and ensuring timely pickups and deliveries. You will be the communication link between our drivers, clients, and brokers, ensuring operational efficiency and top-notch service. In addition to dispatching duties, the role also involves freight brokerage responsibilities, including negotiating rates with shippers and brokers, securing freight opportunities, and selling available truck capacity to maximize profitability. The candidate should be confident in building and maintaining relationships with customers while identifying market trends and rate fluctuations.

Work Schedule:

• 5-day work week

• 9-hour shift:

  US Shift — 8:30 PM to 5:30 AM IST

• Commute:

  Candidates are required to arrange their own transportation.

Key Responsibilities

• Schedule and dispatch drivers to appropriate locations according to customer requests, specifications, or needs.
• Manage load boards and negotiate freight rates with brokers.
• Communicate with drivers via phone, text, or electronic systems throughout their routes.
• Monitor driver locations and routes to ensure on-time deliveries and pickups.
• Address and resolve any delivery issues, delays, or emergencies.
• Maintain accurate and up-to-date logs and records of all dispatched loads.
• Build strong relationships with drivers, brokers, and customers.
• Track hours of service (HOS) compliance and assist drivers with DOT regulations.
• Work closely with the operations and safety teams to maximize efficiency.

Requirements:

• Experience:

  Minimum 1 year of dispatching experience in the trucking/logistics industry preferred (Reefer, Dry Van, Flatbed, or similar equipment types).

• Knowledge:

  Strong understanding of U.S. geography, DOT regulations, load boards (e.g., DAT, Truckstop), and dispatching software.

• Skills:

  Exceptional communication, negotiation, multitasking, and problem-solving abilities.

• Tech Proficiency:

  Comfortable using dispatch tools, Google Workspace or Microsoft Office, and Transportation Management Systems (TMS).

• Availability:

  Willingness to work flexible hours, including evenings or weekends, based on operational needs.

Preferred Qualifications:

• Prior experience working with both

  owner-operators

  and

  company drivers

  .

• Bilingual proficiency

  (English + Spanish or any other language) is a strong advantage.
• Proven ability to manage

  high volumes of loads

  in a fast-paced dispatch environment.