Dispatch Coordinator

Job Title: Transportation Dispatch Coordinator - US & Canada (Fleet Tracking & Tracing)

Job Summary

We are seeking an experienced US/Canada Trucking Transportation Dispatch Coordinator to oversee daily fleet operations, optimize driver routes, and ensure on-time deliveries. This role focuses on real-time tracking, driver coordination, and customer communication—not freight brokerage or load booking.

Key Responsibilities

✔ Dispatch & Route Management

• Assign loads and dispatch company drivers (not brokers/carriers).
• Monitor driver progress using GPS tracking.
• Adjust routes in real-time for delays, weather, or traffic.

✔ Customer & Driver Communication

• Provide live updates to customers on delivery status.
• Resolve delays, breakdowns, or service issues proactively.
• Maintain professional communication with drivers via ELD/radio/phone.

✔ Documentation & Compliance

• Verify Bills of Lading (BOLs), PODs and DVIRs.
• Ensure FMCSA/DOT compliance (HOS, pre-trip checks).
• Maintain accurate logs in TMS.

✔ Operational Support

• Coordinate with warehouse/shipping teams for on-time pickups.
• Report maintenance issues to fleet managers.

Must-Have Qualifications

• 1+ year in truck dispatching (NOT brokerage).
• Experience with ELD/GPS tracking tools.
• Strong problem-solving skills for delays/detours.
• Proficient in TMS software and MS Office (Excel for logs).
• Knowledge of FMCSA/DOT regulations (U.S.) or MTO/CPC rules (Canada).

Nice-to-Have (Not Required)

• Experience with dedicated fleets (e.g., dry van, reefer, flatbed).
• Familiarity with cross-border (U.S./Canada) shipping docs.

Work Environment

• This is NOT a freight broker role—no load booking or rate negotiation.
• Fast-paced, 24/7 operation (night shifts required).
• Team-oriented with direct driver/customer interaction.

Job Type: Full-time

Pay: ₹25,000.00 - ₹28,000.00 per month

Application Question(s):

• How many years of experience do you have in U.S. and Canada trucking dispatch (not freight brokerage)?
• How many years of experience do you have with real-time fleet tracking and tracing using ELD/GPS systems?
• Are you familiar with FMCSA (U.S.) and/or MTO (Canada) regulations, including Hours of Service (HOS) compliance?

Work Location: In person