Dispatch Coordinator

Key Accountabilities

• Liaise with sales, warehouse, transport providers to resolve urgent or critical customer requirements
• Arrange stock returns for non delivered product and monitor customer initiated stock returns ensuring KPI’s are met
• Proactively manage returns, redirects and NOR for bulk products
• Provide a high level of customer service
• Report any HSSE, Security, Environmental or Quality incidents as per current policy and procedures
• Manage bulk orders to maximise cost effective carrier rates
• Provide lubricant customers & Sales quality outbound calls and action incoming calls providing a high level of efficient and proactive customer service.
  

Key Challenges

• Ability to respond and work in agile passion.
• Understanding the key decision in the supply chain
• Ability to work across time zone in global operations.
  

Desired Experience, Education And Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 2-4 years SAP experience (Financial entries, reporting)
• Strong problem-solving abilities and capacity to independently prioritize and organize work to meet customer service request timelines.
• Excellent communication (verbal & written) skills and ability to function effectively, independently and as part of a team.
• Ability to prioritise and take direction from many sources; flexibility and adaptability to change.
• Strong/Advance computer skills: Microsoft Office, SAP, Salesforce
• 3-4 years SAP experience (FI module)
  

Key competencies

• Excellent communication (verbal & written) skills and ability to function effectively, independently and as part of a team.
• Ability to prioritise and take direction from many sources; flexibility and adaptability to change.
• Experience using SAP Modules
• A Customer Service background
• A Strong attention to detail
• Effective Time Management Skills
• Intermediate Excel knowledge
• An Agile Approach and proven Continuous Improvement achievements