Entity:
Finance
Job Family Group:
Business Support GroupWe are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big sophisticated challenges that matter for the future.Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our outstanding team?Join our Finance Team and advance your careerA Dispatch Coordinator would proactively handle bulk scheduling activities, non-delivered product and stock returns, courier & regional transport requests in conjunction with 3rd party carriers and warehouses.This role would be responsible for inbound and outbound Customer interactions, managing & maintaining relationships with all key collaborators and ensuring all required paperwork and administration duties are completed in a timely & compliant manner.
Key Accountabilities
- Liaise with sales, warehouse, transport providers to resolve urgent or critical customer requirements
- Arrange stock returns for non delivered product and monitor customer initiated stock returns ensuring KPI’s are met
- Proactively manage returns, redirects and NOR for bulk products
- Provide a high level of customer service
- Report any HSSE, Security, Environmental or Quality incidents as per current policy and procedures
- Manage bulk orders to maximise cost effective carrier rates
- Provide lubricant customers & Sales quality outbound calls and action incoming calls providing a high level of efficient and proactive customer service.
Key Challenges
- Ability to respond and work in agile passion.
- Understanding the key decision in the supply chain
- Ability to work across time zone in global operations.
Desired Experience, Education And Qualifications
- Bachelor’s degree or equivalent experience preferred.
- 2-4 years SAP experience (Financial entries, reporting)
- Strong problem-solving abilities and capacity to independently prioritize and organize work to meet customer service request timelines.
- Excellent communication (verbal & written) skills and ability to function effectively, independently and as part of a team.
- Ability to prioritise and take direction from many sources; flexibility and adaptability to change.
- Strong/Advance computer skills: Microsoft Office, SAP, Salesforce
- 3-4 years SAP experience (FI module)
Key competencies
- Excellent communication (verbal & written) skills and ability to function effectively, independently and as part of a team.
- Ability to prioritise and take direction from many sources; flexibility and adaptability to change.
- Experience using SAP Modules
- A Customer Service background
- A Strong attention to detail
- Effective Time Management Skills
- Intermediate Excel knowledge
- An Agile Approach and proven Continuous Improvement achievements
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is eligible for relocation within country
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Value Proposition, Digital Fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
