Dispatch Coordinator

Entity:

Job Family Group:

Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big sophisticated challenges that matter for the future.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our outstanding team?

Join our Finance Team and advance your career

A Dispatch Coordinator would proactively handle bulk scheduling activities, non-delivered product and stock returns, courier & regional transport requests in conjunction with 3rd party carriers and warehouses.

This role would be responsible for inbound and outbound Customer interactions, managing & maintaining relationships with all key collaborators and ensuring all required paperwork and administration duties are completed in a timely & compliant manner.

Key Accountabilities

Liaise with sales, warehouse, transport providers to resolve urgent or critical customer requirements
Arrange stock returns for non delivered product and monitor customer initiated stock returns ensuring KPI’s are met
Proactively manage returns, redirects and NOR for bulk products
Provide a high level of customer service
Report any HSSE, Security, Environmental or Quality incidents as per current policy and procedures
Manage bulk orders to maximise cost effective carrier rates
Provide lubricant customers & Sales quality outbound calls and action incoming calls providing a high level of efficient and proactive customer service.

Key Challenges

Ability to respond and work in agile passion.
Understanding the key decision in the supply chain
Ability to work across time zone in global operations.

Desired Experience, Education and Qualifications

Bachelor’s degree or equivalent experience preferred.
2-4 years SAP experience (Financial entries, reporting)
Strong problem-solving abilities and capacity to independently prioritize and organize work to meet customer service request timelines.
Excellent communication (verbal & written) skills and ability to function effectively, independently and as part of a team.
Ability to prioritise and take direction from many sources; flexibility and adaptability to change.
Strong/Advance computer skills: Microsoft Office, SAP, Salesforce
3-4 years SAP experience (FI module)

Key competencies

Excellent communication (verbal & written) skills and ability to function effectively, independently and as part of a team.
Ability to prioritise and take direction from many sources; flexibility and adaptability to change.
Experience using SAP Modules
A Customer Service background
A Strong attention to detail
Effective Time Management Skills
Intermediate Excel knowledge
An Agile Approach and proven Continuous Improvement achievements

Travel Requirement

Relocation Assistance:

Remote Type:

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.