Dispatch Coordinator

As a member of the Finance Team at our global energy business, you will play a vital role in advancing your career by actively participating in various financial activities. Your primary responsibility as a Dispatch Coordinator will involve handling bulk scheduling activities, managing non-delivered product and stock returns, coordinating courier and regional transport requests with 3rd party carriers and warehouses. You will be tasked with managing inbound and outbound customer interactions, fostering relationships with key collaborators, and ensuring all necessary paperwork and administrative tasks are completed in a timely and compliant manner. Key Responsibilities: - Collaborate with sales, warehouse, and transport providers to address urgent customer requirements promptly - Coordinate stock returns for non-delivered products and monitor customer-initiated stock returns to meet KPIs - Proactively manage returns, redirects, and NOR for bulk products - Deliver a high level of customer service - Report any incidents related to HSSE, Security, Environmental, or Quality following current policies and procedures - Optimize carrier rates for bulk orders - Conduct quality outbound calls to lubricant customers and handle incoming calls with efficient and proactive customer service Key Challenges: - Ability to respond and work with agility - Understanding key decisions in the supply chain - Working across different time zones in global operations Qualifications and Experience: - Bachelor's degree or equivalent experience preferred - 2-4 years of SAP experience focusing on financial entries and reporting - Strong problem-solving skills with the ability to prioritize and organize work independently to meet customer service deadlines - Excellent communication skills (verbal & written) with the capability to function effectively both independently and as part of a team - Proficiency in Microsoft Office, SAP, and Salesforce - Experience using SAP FI module Key Competencies: - Effective communication skills - Strong attention to detail - Customer service background - Intermediate Excel knowledge - Agile approach with continuous improvement achievements - Ability to prioritize tasks and adapt to changes This position does not require any travel, and relocation assistance within the country is available. It is a hybrid role with a mix of office and remote working arrangements. Legal Disclaimer: Please note that your employment may be subject to adherence to local policies, including pre-placement screenings, medical fitness reviews, and background checks.,