15 Customer Enquiries Jobs

Job Description: As a Customer Service Representative at our global energy business in Pune, India, you will play a crucial role in providing first and second-line support to both external and internal customers. Your responsibilities will include handling telephone and written inquiries, ensuring prompt and accurate responses to queries, and maintaining a high level of customer satisfaction. You will be a key point of contact for various customer service processes and will work towards achieving a high percentage of first contact resolution. In this role, you will be expected to implement day-to-day operational tasks related to customer service, adhere to service level agreements, and uphold the core values of the customer service function. You will serve as the primary contact for verbal and written inquiries from external customers, consumers, and internal stakeholders, addressing a wide range of topics including account setup, order processing, complaint resolution, and more. Your role will involve providing customer service through various channels such as phone, email, and internet, ensuring that all customer requests are logged, tracked, and resolved efficiently. You will also collaborate with various teams to address high-risk customer issues, support continuous improvement initiatives, and enhance overall service delivery. To excel in this position, you should possess strong customer service skills, analytical thinking, and effective communication abilities. A minimum of 12 months of previous experience in a customer service or telephone environment is preferred. Additionally, you should have a graduation standard or equivalent qualification. This role offers a hybrid working environment with a negligible travel requirement. It is also eligible for relocation within the country. If you are passionate about delivering exceptional customer service, contributing to a low-carbon future, and being part of a world-class team, we invite you to join us and make a difference in the energy industry. Skills Required: - Agility core practices - Analytical Thinking - Business process improvement - Commercial Acumen - Communication - Conflict Management - Creativity and Innovation - Customer centric thinking - Customer enquiries - Customer experience - Customer value proposition - Digital fluency - Resilience - Sustainability awareness and action - Understanding Emotions - Workload Prioritization,

As a Planner at our Ethics and Compliance Team, you will play a crucial role in creating short- and long-term plans for stock movements across the distribution network to meet customer service and operational targets. Your responsibilities will include providing analytical support to the planning process, ensuring accurate information dissemination, and collaborating with various teams within the organization to optimize planning processes. Your main objective will be to develop a feasible plan for shipping items from different locations across the network to maximize stock availability and minimize obsolescence. You will hold overall responsibility for managing planning processes within your portfolio, ensuring the right products are in the right place at the right time to meet customer demand and operational targets. In case of shortages, you will be expected to take proactive measures to maximize sales volumes and implement continuous improvement plans. Key Responsibilities: - Coordinate daily planning activities for your portfolio under the guidance of the Team Leader - Act as the primary point of contact for planning-related queries, documentation, and process optimization - Collaborate with relevant subject matter experts to enhance planning processes - Create a plan for stock movements to meet customer service and operational targets - Address escalations and develop action plans in case of potential shortages - Engage with customers to ensure operational and sales targets are met - Manage crises and supply disruptions by defining mitigating actions - Share best practices and learnings with the team to ensure process consistency - Adhere to the tasks outlined in the EMS/QMS Systems of GBS - Contribute to achieving individual, team, and organizational targets - Provide accurate information using information technology systems - Demonstrate teamwork, effective communication, and flexibility in collaborating with other teams - Maintain professional relationships with internal and external customers - Ensure compliance with company policies and maintain accurate data in systems Qualifications: - Minimum 7 years of planning experience - Proficiency in Excel and business reporting tools - Strong analytical skills with attention to detail - Excellent communication skills - Previous experience in sales and customer management is desirable - Ability to work under pressure and prioritize tasks - Fluency in business English - University/College degree, preferably in economics - Customer-focused with a continuous improvement mindset - Ability to work in a hybrid office/remote environment If you are a highly analytical and detail-oriented individual with a passion for optimizing planning processes and contributing to a global energy business's success, we invite you to join our team and be part of our journey towards a low carbon future.,

As an Engineer in Sales Support based in Bangalore, India, you will play a crucial role in providing support and coordination to ensure a seamless process of sales enablement and order fulfillment. Your primary responsibility will be addressing customer inquiries and ensuring their needs are met efficiently and effectively. Your attention to detail and strong communication skills will be key in maintaining positive relationships with customers and internal stakeholders. By leveraging your technical expertise and sales knowledge, you will contribute to the overall success of the sales team and help drive business growth. Join our team and be a part of our dynamic sales support department as we work towards exceeding customer expectations and achieving our sales targets.,

Role Overview: We are seeking a dynamic and technically proficient Sales Engineer to bridge the gap between engineering and business development. This role offers an exciting opportunity to contribute to our growth by promoting cutting-edge process technologies to industrial clients. Key Responsibilities: Business Development & Sales: Identify and pursue new business opportunities in the chemical industry, focusing on surfactants, oleochemicals, specialty chemicals, and ZLD systems. Lead Generation & Client Engagement: Generate sales leads, manage customer inquiries, prepare quotations, and provide comprehensive after-sales support to ensure client satisfaction. Contract Negotiation & Closing: Negotiate contracts, finalize sales agreements, and close deals to achieve sales targets. Technical Consultation & Product Education: Offer technical assistance, conduct product demonstrations, and educate clients on the benefits and applications of our technologies. Market Intelligence: Monitor industry trends, competitor activities, and market dynamics to identify opportunities and threats. Collaboration: Work closely with engineering, project management, and other internal teams to ensure seamless project execution and delivery. Qualifications & Skills: Educational Background: Bachelors or Masters degree in Chemical Engineering, Mechanical Engineering, or a related field. Experience: Minimum of 3–5 years in technical sales or business development within the chemical process industry, with a focus on surfactants, oleochemicals, specialty chemicals, or ZLD systems. Technical Expertise: Strong understanding of chemical processes, plant operations, and related technologies. Sales Acumen: Proven track record of achieving sales targets, negotiating contracts, and managing client relationships. Communication Skills: Excellent verbal and written communication skills, with the ability to present complex technical information clearly. Problem-Solving: Strong analytical and problem-solving abilities to address client needs effectively. Travel Willingness: Willingness to travel as required to meet clients and attend industry events.

As bp transitions to an integrated energy company, you must adapt to a changing world and maintain competitive performance. Bp's Customers & Products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, leveraging Technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the Customers & Products BTC! Responsible for managing and coordinating sales support and customer operations within the assigned area of responsibility within the direct or indirect channels, improving sales force effectiveness and efficiency, enabling an efficient interface between sales, sales & customer operations, technical services and the customer, sharing best practice amongst sales professionals and highlighting improvement opportunities to optimize sales performance. The role plays a pivotal part in building and maintaining excellent and effective business relationships between the customers and the organization through the effective delivery of our processes, contracted offers, and commitments. Supporting sale leadership with evaluation of customer-related value creation opportunities. Assess attractiveness and fit of existing customers, prospects, and opportunities with market objectives. Share and hand over information / leads to sales for implementation/actioning. Support the sales forecasting process working closely with operations advisors and account managers. Drive the sales team to update, adjust, and prioritize entries within the prospecting pipeline register through transparency and reporting of prospecting KPI's helping AMs achieve sales and prospecting goals in-line with the area sales and prospecting conversion targets as set in Lubricants Business Management (LBM) process. Review state of account plans/joint business plans across the direct and indirect channels ensuring that plans are in place and up-to-date. Support AMs by making visible performance vs these plans to ensure proactive measures and appropriate resource allocation. Coordinate between sales team and Global Business Services (GBS) team for customer/vessel on-boarding and changes. Be the custodian of the customer contracting process to new contracts as well as review and tracking of existing contracts. Support the sales team by providing fully prepared contracts to support customer conversations. Prepare product and services offers to customers in collaboration with Account Managers, Technical Services and Pricing to ensure that offers made are aligned with the offer strategy and that any exceptional offers are fully engaged with and supported through the exceptions management process to secure product availability and timely set-up. Meeting with AM's customers, prospects; covering for AMs during periods of leave. Minimum Graduate or tertiary business qualification with equivalent experience. Ability to understand the customer needs (potentially in different market places). High analytical and data interpretation skills. Ability to establish relationships and networks at all internal levels and externally. Ability to understand International trends and market. Excellent proficiency in English - speaking, reading, and writing. Proficiency in Microsoft office, Power BI, Salesforce, CRM, SAP, or JDE applications is critical for the success of this role. Ability to develop and implement strategic and tactical business plans to meet and set challenging personal and team targets, schedules, and deadlines through constructive prioritization and time management. Up to 10% travel should be expected with this role. This role is eligible for relocation within the country. This position is a hybrid of office/remote working.,

As a part of Evergreen Seamless Pipes and Tubes Pvt Ltd, you will play a crucial role in handling customer inquiries and requirements. Your responsibilities will include sending inquiries to suppliers, following up for offers, and providing feedback on offers. You will be tasked with preparing costing and comparing supplier offers, as well as negotiating for competitive prices and timely delivery. In this role, you will be responsible for maintaining suppliers" credentials, certificates, reports, and a comprehensive data bank. You will also be required to manage the supplier/vendor database and actively participate in new supplier development initiatives. Additionally, you will be involved in preparing ISO documents, MIS reports, and presentations. Handling supplier invoices and import shipment documents will be a key part of your responsibilities, along with managing technical documents and coordinating with the Quality Control team. You will also be responsible for preparing purchase orders in the ERP system and facilitating inter-departmental communication and follow-ups. Proficiency in Microsoft Office tools, particularly Intermediate Excel, PowerPoint, and preparing MIS reports, will be essential for success in this role. Your attention to detail, negotiation skills, and ability to multitask will be critical in meeting the demands of this position.,

As a Planner within the Ethics and Compliance Team at bp Global Business Services, you will be responsible for creating short- and long-term plans at the item/location level to facilitate planned stock movements across the distribution network. Your main objective will be to ensure that customer service and operational targets are met efficiently while providing analytical support to the planning process. By collaborating with various teams within the organization, you will contribute to maximizing stock availability and minimizing stock obsolescence. Your key responsibilities will include coordinating daily planning activities, acting as the primary point of contact for planning-related queries, and optimizing processes in collaboration with subject matter experts. You will be tasked with creating stock movement plans, addressing escalations and potential shortages, and liaising with customers to meet operational and sales targets effectively. Additionally, you will play a vital role in crisis management and continuity of supply, sharing best practices with the team, and ensuring compliance with company policies. To excel in this role, you should possess a minimum of 7 years of experience in planning roles, strong analytical and problem-solving skills, and the ability to work under pressure while prioritizing tasks effectively. Your fluency in business English, along with a degree in economics, will be essential for driving performance improvements and contributing significantly to the business. Proficiency in Excel spreadsheets, business reporting tools, and excellent communication skills will be key assets in fulfilling your responsibilities. If you are a highly motivated individual with a continuous improvement mindset, the ability to work collaboratively in a diverse team, and a customer-centric approach, this opportunity at bp Global Business Services could be the next step in your career. Join us in our mission to make energy cleaner and better while playing a crucial role in our world-class team.,

As bp transitions to an integrated energy company, you must adapt to a changing world and maintain competitive performance. Bp's customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, leveraging Technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC! Responsible for managing and coordinating sales support and customer operations within the assigned area of responsibility within the direct or indirect channels, improving sales force effectiveness and efficiency, enabling an efficient interface between sales, sales & customer operations, technical services and the customer, sharing best practice amongst sales professionals and highlighting improvement opportunities to optimize sales performance. Supporting sale leadership with the evaluation of customer-related value creation opportunities, assessing attractiveness and fit of existing customers, prospects, and opportunities with market objectives. Sharing and handing over information/leads to sales for implementation/actioning. Supporting the sales forecasting process closely with operations advisors and account managers, driving the sales team to update, adjust, and prioritize entries within the prospecting pipeline register through transparency and reporting of prospecting KPI's to help AMs achieve sales and prospecting goals. Reviewing state of account plans/joint business plans across the direct and indirect channels, ensuring plans are in place and up-to-date. Coordinating between sales team and Global Business Services (GBS) team for customer/vessel on-boarding and changes. Being the custodian of the customer contracting process, preparing product and services offers to customers in collaboration with Account Managers, Technical Services, and Pricing. Meeting with AM's customers, prospects; covering for AMs during periods of leave. Minimum Graduate or tertiary business qualification with equivalent experience, ability to understand customer needs, high analytical and data interpretation skills, ability to establish relationships and networks internally and externally, understanding International trends and market, proficient in English - speaking, reading, and writing, proficiency in Microsoft Office, Power BI, Salesforce, CRM, SAP or JDE applications. Ability to develop and implement strategic and tactical business plans, meet and set challenging personal and team targets, schedules, and deadlines through constructive prioritization and time management. Up to 10% travel should be expected with this role. This role is eligible for relocation within the country. This position is not available for remote working. Skills required: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization. Legal Disclaimer: If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.,

The job involves lead generation, sales, and sales operations responsibilities. As a Lead Generation specialist, you will be responsible for preparing a database of potential customers by mining data from various sources online and offline, such as trade fairs, networking events, and marketing campaigns. You will be expected to cold call the generated database to build a pipeline of leads and qualify them by understanding their current infrastructure, specified and potential needs. Additionally, you will need to identify key decision makers for qualified leads and schedule meetings with them to initiate the Sales Process. Cross-selling and up-selling of the product range will also be a part of your responsibilities. In the Sales role, you will attend to customer inquiries, visit customers as per aligned meetings, understand the current situation and requirements of customers, and coordinate with pre-sales and technical teams to develop appropriate presentations and quotations. Negotiating with customers by conveying the value proposition from both business and technical perspectives will also be crucial. You will be responsible for ensuring the closure of contracts and addressing all issues related to sales, marketing, and deliveries. In Sales Operations, you will be required to prepare a visit plan, update CRM, prepare sales reports as required, and prepare visit reports. Overall, this position requires a proactive and detail-oriented individual who can effectively generate leads, drive sales, and manage sales operations efficiently.,

Scorelabs Hiring for Non-Voice process Ensure customer satisfaction and provide professional customer support. Maintaining a positive, empathetic, and professional attitude towards customers at all times. Required Candidate profile Should Have a Minimum 1 Year Of Experience in Only Chat process Should have good communication skills Responding promptly to customer enquiries.

The role of Export Administrator in the Finance department involves assuring export deliveries of packed goods to specific countries. The primary focus is on primary distribution and third-party export customers, covering tasks such as order entry and processing in SAP, availability checks, allocation coordination with Planning and Demand Managers, delivery planning and scheduling with warehouse, freight forwarders, and customers, as well as handling export documents, invoicing, and customer correspondence. Resolving daily logistical issues, such as claims and customer requirements, with warehouse, forwarders, and plant is also part of the responsibilities. Export administrators are expected to have a comprehensive understanding of Customer Service processes to achieve a high percentage of first contact resolution and manage customer expectations effectively through various communication channels. Key responsibilities include coordinating transportation and daily operations, ensuring compliance with HSSE rules and policies, providing excellent customer service to enhance customer relationships, supporting auditing activities, handling logistics queries and complaints, maintaining freight costing data in SAP, and collaborating with logistics providers and customers. The ideal candidate should have a relevant educational background or equivalent experience, at least 2 years of proven experience in export operations/management and customs, excellent knowledge of Incoterms, familiarity with international trade documents, legal knowledge of customs, ADR, and Excise goods, basic knowledge of P2P and Freight Costing processes, and preferably knowledge of Atlas. Proficiency in German/Dutch languages is an advantage, along with intermediate English language skills. Other essential skills for the role include active listening, time management, customer service, teamwork, interpersonal skills, understanding of different cultures, problem-solving, motivation, SAP and/or Siebel experience, and proficiency in MS Office applications. The Export Administrator should possess basic understanding of tax and legal logistics regulations, financial and commercial acumen, written contracts, and ensure adherence to document control policies. They should drive export order management, resolve customer queries, address high-risk issues, proactively prevent customer concerns, and ensure high-quality customer service through cross-functional collaboration. The role may involve up to 10% travel and is eligible for relocation within the country. It is a hybrid position involving both office and remote working. Key competencies required include agility, analytical thinking, business process improvement, communication, conflict management, creativity, customer-centric thinking, digital fluency, resilience, sustainability awareness, understanding emotions, and workload prioritization. Please note that employment may be subject to local policy adherence, including drug screening, physical fitness review, and background checks, depending on the role.,

Thousand Folds is a craft-led clothing and textile studio that is deeply connected to Indian heritage and contemporary design. We are currently seeking a proactive and creative sales and marketing specialist to enhance our visibility and reach across various digital and offline platforms. As a sales and marketing specialist at Thousand Folds, your primary responsibilities will include driving both online and offline sales through platforms such as Shopify, stockists, and exhibitions. You will be responsible for managing customer inquiries, coordinating orders, planning and executing marketing campaigns, and curating content calendars. Additionally, you will be tasked with overseeing social media presence, email marketing, and basic digital advertising initiatives. Your role will also involve providing support for photo shoots, styling projects, and storytelling efforts. The ideal candidate for this position should have 2-3 years of experience in fashion/lifestyle sales and marketing. Strong communication, coordination, and digital skills are essential for this role. A genuine passion for slow fashion, sustainability, and traditional craftsmanship will set you apart as a candidate. At Thousand Folds, we offer a creative studio culture where you will have the opportunity for hands-on learning in areas such as design, business, and craft. In addition, we provide a competitive salary package to our employees. Join us at Thousand Folds, where we are dedicated to creating and curating textiles and clothing that celebrate the art of handloom products. With a strong presence both online and offline, we are committed to preserving and promoting the rich heritage of Indian craftsmanship.,

As a Planner at bp, you will play a crucial role in creating short- and long-term plans at item/location level of planned stock movements across the distribution network to meet customer service and operational targets. Your responsibilities will include providing analytical support to the planning process, ensuring accurate information is communicated to business customers and support teams, and collaborating with various teams within the organization. Your key responsibilities will involve coordinating daily operational activities for your portfolio, serving as the primary contact for planning-related queries, optimizing processes, managing stock movements, addressing escalations, collaborating with customers to meet targets, and ensuring continuity of supply. You will also be expected to contribute to process improvement initiatives, share best practices with the team, adhere to company policies, and maintain data accuracy in systems. To excel in this role, you should have a minimum of 7 years of experience in planning roles, possess strong analytical skills with attention to detail, be proficient in Excel and business reporting tools, and demonstrate the ability to work under pressure while prioritizing tasks effectively. Fluency in business English, a degree in economics, and excellent communication skills are essential. Experience in sales and customer management would be advantageous, along with the ability to work in a diverse team environment. If you are a highly motivated individual with a continuous improvement mindset, strong problem-solving abilities, and a customer-centric approach, we invite you to join our team at bp and contribute towards making energy cleaner and better. This position offers a hybrid working arrangement with relocation assistance available within the country. Join us in shaping a sustainable future at bp!,

Department overview: Operations Consultant Cappitech is the market leading solution provider for trade and transaction reporting globally offering clients best in class technology and consulting services. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements. Our transaction reporting consulting team is expanding, and you will play an important role in continuing to make it all happen. You will be joining a team of problem solvers with a passion for providing the very best customer experience in a fast-paced environment. We are a diverse team supporting our global customers by managing their transaction reporting needs. Position summary We are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the S&P Cappitech Support team. The ideal candidate will be comfortable in communicating with clients, answering regulatory queries, and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR, MiFID, ASIC, CFTC, SEC and\or SFTR. The role is client facing and requires a high degree of technical competence. Duties and accountabilities Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution Helping clients understand how the solution works and how to resolve reporting issues Involvement in client training and site visits Escalate issues in a timely manner and ensure follow and resolution. Assist in validation or UAT for issue resolution Working on Client specific projects Business competencies Experience Client facing experience Financial services experience preferred particularly securities finance Knowledge of transaction reporting desired Ability to grasp concepts of a technical nature Advanced MS Excel skills preferred Understanding of SQL, API Knowledge of other vendor systems useful Personal competencies Personal impact Strong analytical skills Be proactive and able to work independently Ability to listen, learn quickly and demonstrate initiative Good attention to detail Focused on delivery Communication Must be an excellent written and verbal communicator Excellent interpersonal skills Able to easily adapt communication style in different situations Committed to high quality output Highly motivated, disciplined, confident and a team player. The ability to adjust to shifting priorities is a must Ability to collaborate effectively with team

Job Title: Senior Engineer / Asst Manager Reports to: Manager Department: Inside Sales / Application Engineering & Project Support Designation: Senior Engineer / Asst Manager Location: Vadodara Type of Hire Full Time Permanent Candidate Profile - Minimum Requirements Required Qualification BE Mechanical / BE Instrumentation engineering Work Experience 9 + Years Preferred Industrial background Industrial Valves Manufacturing / Control Valve Manufacturing / Industrial Pumps Job Summary (Areas of Responsibility) Job Summary: Handling and Managing Customers enquiry on orders. Job Responsibilities: 1) Reviewing customer enquiries thoroughly for techno-commercial requirement 2) Updating clarity obtained from customers. 3) Suggesting proper and appropriate products to customers considering the services and applications. 4) Offering technically & commercially viable solutions 5) Timely submission of TQ/CQ replies 6) Attending Technical discussions along with front line sales team member if needed 7) Participating in online tenders. 8) Submission of Online tenders. 9) Attending online auction. 10) Coordinate with groups overseas factories for imported products 11) Processing the purchase orders vide ERP LN System.