5 Customer Enquiries Jobs

The role of Export Administrator in the Finance department involves assuring export deliveries of packed goods to specific countries. The primary focus is on primary distribution and third-party export customers, covering tasks such as order entry and processing in SAP, availability checks, allocation coordination with Planning and Demand Managers, delivery planning and scheduling with warehouse, freight forwarders, and customers, as well as handling export documents, invoicing, and customer correspondence. Resolving daily logistical issues, such as claims and customer requirements, with warehouse, forwarders, and plant is also part of the responsibilities. Export administrators are expected to have a comprehensive understanding of Customer Service processes to achieve a high percentage of first contact resolution and manage customer expectations effectively through various communication channels. Key responsibilities include coordinating transportation and daily operations, ensuring compliance with HSSE rules and policies, providing excellent customer service to enhance customer relationships, supporting auditing activities, handling logistics queries and complaints, maintaining freight costing data in SAP, and collaborating with logistics providers and customers. The ideal candidate should have a relevant educational background or equivalent experience, at least 2 years of proven experience in export operations/management and customs, excellent knowledge of Incoterms, familiarity with international trade documents, legal knowledge of customs, ADR, and Excise goods, basic knowledge of P2P and Freight Costing processes, and preferably knowledge of Atlas. Proficiency in German/Dutch languages is an advantage, along with intermediate English language skills. Other essential skills for the role include active listening, time management, customer service, teamwork, interpersonal skills, understanding of different cultures, problem-solving, motivation, SAP and/or Siebel experience, and proficiency in MS Office applications. The Export Administrator should possess basic understanding of tax and legal logistics regulations, financial and commercial acumen, written contracts, and ensure adherence to document control policies. They should drive export order management, resolve customer queries, address high-risk issues, proactively prevent customer concerns, and ensure high-quality customer service through cross-functional collaboration. The role may involve up to 10% travel and is eligible for relocation within the country. It is a hybrid position involving both office and remote working. Key competencies required include agility, analytical thinking, business process improvement, communication, conflict management, creativity, customer-centric thinking, digital fluency, resilience, sustainability awareness, understanding emotions, and workload prioritization. Please note that employment may be subject to local policy adherence, including drug screening, physical fitness review, and background checks, depending on the role.,

Thousand Folds is a craft-led clothing and textile studio that is deeply connected to Indian heritage and contemporary design. We are currently seeking a proactive and creative sales and marketing specialist to enhance our visibility and reach across various digital and offline platforms. As a sales and marketing specialist at Thousand Folds, your primary responsibilities will include driving both online and offline sales through platforms such as Shopify, stockists, and exhibitions. You will be responsible for managing customer inquiries, coordinating orders, planning and executing marketing campaigns, and curating content calendars. Additionally, you will be tasked with overseeing social media presence, email marketing, and basic digital advertising initiatives. Your role will also involve providing support for photo shoots, styling projects, and storytelling efforts. The ideal candidate for this position should have 2-3 years of experience in fashion/lifestyle sales and marketing. Strong communication, coordination, and digital skills are essential for this role. A genuine passion for slow fashion, sustainability, and traditional craftsmanship will set you apart as a candidate. At Thousand Folds, we offer a creative studio culture where you will have the opportunity for hands-on learning in areas such as design, business, and craft. In addition, we provide a competitive salary package to our employees. Join us at Thousand Folds, where we are dedicated to creating and curating textiles and clothing that celebrate the art of handloom products. With a strong presence both online and offline, we are committed to preserving and promoting the rich heritage of Indian craftsmanship.,

As a Planner at bp, you will play a crucial role in creating short- and long-term plans at item/location level of planned stock movements across the distribution network to meet customer service and operational targets. Your responsibilities will include providing analytical support to the planning process, ensuring accurate information is communicated to business customers and support teams, and collaborating with various teams within the organization. Your key responsibilities will involve coordinating daily operational activities for your portfolio, serving as the primary contact for planning-related queries, optimizing processes, managing stock movements, addressing escalations, collaborating with customers to meet targets, and ensuring continuity of supply. You will also be expected to contribute to process improvement initiatives, share best practices with the team, adhere to company policies, and maintain data accuracy in systems. To excel in this role, you should have a minimum of 7 years of experience in planning roles, possess strong analytical skills with attention to detail, be proficient in Excel and business reporting tools, and demonstrate the ability to work under pressure while prioritizing tasks effectively. Fluency in business English, a degree in economics, and excellent communication skills are essential. Experience in sales and customer management would be advantageous, along with the ability to work in a diverse team environment. If you are a highly motivated individual with a continuous improvement mindset, strong problem-solving abilities, and a customer-centric approach, we invite you to join our team at bp and contribute towards making energy cleaner and better. This position offers a hybrid working arrangement with relocation assistance available within the country. Join us in shaping a sustainable future at bp!,

Department overview: Operations Consultant Cappitech is the market leading solution provider for trade and transaction reporting globally offering clients best in class technology and consulting services. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements. Our transaction reporting consulting team is expanding, and you will play an important role in continuing to make it all happen. You will be joining a team of problem solvers with a passion for providing the very best customer experience in a fast-paced environment. We are a diverse team supporting our global customers by managing their transaction reporting needs. Position summary We are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the S&P Cappitech Support team. The ideal candidate will be comfortable in communicating with clients, answering regulatory queries, and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR, MiFID, ASIC, CFTC, SEC and\or SFTR. The role is client facing and requires a high degree of technical competence. Duties and accountabilities Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution Helping clients understand how the solution works and how to resolve reporting issues Involvement in client training and site visits Escalate issues in a timely manner and ensure follow and resolution. Assist in validation or UAT for issue resolution Working on Client specific projects Business competencies Experience Client facing experience Financial services experience preferred particularly securities finance Knowledge of transaction reporting desired Ability to grasp concepts of a technical nature Advanced MS Excel skills preferred Understanding of SQL, API Knowledge of other vendor systems useful Personal competencies Personal impact Strong analytical skills Be proactive and able to work independently Ability to listen, learn quickly and demonstrate initiative Good attention to detail Focused on delivery Communication Must be an excellent written and verbal communicator Excellent interpersonal skills Able to easily adapt communication style in different situations Committed to high quality output Highly motivated, disciplined, confident and a team player. The ability to adjust to shifting priorities is a must Ability to collaborate effectively with team

Job Title: Senior Engineer / Asst Manager Reports to: Manager Department: Inside Sales / Application Engineering & Project Support Designation: Senior Engineer / Asst Manager Location: Vadodara Type of Hire Full Time Permanent Candidate Profile - Minimum Requirements Required Qualification BE Mechanical / BE Instrumentation engineering Work Experience 9 + Years Preferred Industrial background Industrial Valves Manufacturing / Control Valve Manufacturing / Industrial Pumps Job Summary (Areas of Responsibility) Job Summary: Handling and Managing Customers enquiry on orders. Job Responsibilities: 1) Reviewing customer enquiries thoroughly for techno-commercial requirement 2) Updating clarity obtained from customers. 3) Suggesting proper and appropriate products to customers considering the services and applications. 4) Offering technically & commercially viable solutions 5) Timely submission of TQ/CQ replies 6) Attending Technical discussions along with front line sales team member if needed 7) Participating in online tenders. 8) Submission of Online tenders. 9) Attending online auction. 10) Coordinate with groups overseas factories for imported products 11) Processing the purchase orders vide ERP LN System.