Key Responsibilities: Data Management and Entry: Manage data entry, maintain accurate records, and ensure data integrity. Process Optimization: Collaborate with teams to identify and implement process improvements. Monitoring and Reporting: Monitor backend performance, identify bottlenecks, and provide reports on key metrics. Communication and Coordination: Facilitate communication between departments, ensuring smooth information flow. Vendor Management: In some cases, cultivate relationships with vendors to gather prices and prepare budgetary quotes. Technical Support: Provide technical support for server-side infrastructure, troubleshoot issues, and implement software updates. Documentation: Document technical processes and solutions. Data Security: Ensure data security and compliance with relevant regulations. Other Administrative Tasks: Depending on the specific role, a Backend Coordinator might also handle administrative tasks like scheduling meetings or managing supplies. Skills and Qualifications: Strong Organizational Skills: Ability to prioritize tasks, meet deadlines, and manage multiple projects. Good Communication Skills: Ability to communicate effectively with various stakeholders, both verbally and in writing. Data Management Skills: Proficiency in data entry, record-keeping, and data analysis. Problem-solving Skills: Ability to identify and resolve issues related to backend systems and processes. Technical Proficiency: Familiarity with relevant software and tools, such as MS Office and CRM tools. Analytical Skills: Ability to analyze data and identify areas for improvement. Teamwork and Collaboration: Ability to work effectively with other team members. Attention to Detail: Accuracy in data entry and record-keeping. Educational Background: A Bachelor's degree or equivalent experience is often preferred. Experience in backend coordination or similar roles is a plus. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person Expected Start Date: 02/06/2025
Responsibilities Receive emergency and non-emergency calls and record significant information Address problems and requests by transmitting information or providing solutions Receive and dispatch orders for products or deliveries Prioritize calls according to urgency and importance Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations Monitor the route and status of field units to coordinate and prioritize their schedule Provide field units with information about orders, traffic, obstacles and requirements Enter data in computer system and maintain logs and records of calls, activities and other information Requirements and skills Only Male candidate required. One year of experience in dispatch dept required. Proven experience as dispatcher or relevant position Outstanding organizational and multitasking abilities Active listener with excellent communication skills Sound judgement and critical thinking Graduation or diploma Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹16,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Ability to commute/relocate: Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Work Location: In person
Service Executive's Responsibilities: Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory. Setting up and maintaining a service desk and evaluating its efficiency. Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service. Monitoring department issues and client complaints to create methods to lessen recurring issues. Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met. Maintaining strong relationships with manufacturers, dealers, and sales representatives. Helping to train new employees in company procedures. Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes. Qualifications and Skills Only female candidate required. Diploma required (Bachelor’s degree preferred) 5+ years’ in Customer Complain Handling. Excellent communication and leadership skills Proven track record in customer service , effective marketing strategies and employee management Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 2 years (Preferred) Work Location: In person
Responsibilities Receive emergency and non-emergency calls and record significant information Address problems and requests by transmitting information or providing solutions Receive and dispatch orders for products or deliveries Prioritize calls according to urgency and importance Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations Monitor the route and status of field units to coordinate and prioritize their schedule Provide field units with information about orders, traffic, obstacles and requirements Enter data in computer system and maintain logs and records of calls, activities and other information Requirements and skills Only Male candidate required. 2-3 years of experience in dispatch department required. Proven experience as dispatcher or relevant position Outstanding organizational and multitasking abilities Active listener with excellent communication skills Sound judgement and critical thinking Graduation or diploma Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹16,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Ability to commute/relocate: Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Work Location: In person