17 Understanding Emotions Jobs

As part of the Finance team at our global energy business, your role as a Lead Customer Service Representative involves providing first and second line customer support to external Key Customers, internal Customers, and other Consumers. You will ensure that all queries are handled promptly, accurately, and with a focus on maximizing customer satisfaction. **Key Responsibilities:** - Complete day-to-day operational tasks to meet customer expectations and performance indicators - Act as the point of contact for customer enquiries and issues, ensuring a high level of service - Proactively resolve customer issues and complaints, identifying root causes and managing resolutions - Manage customer ...

As a Customer Service Representative at bp, your role is to provide first and second line customer support for telephone and written inquiries from external and internal customers, ensuring queries are answered promptly and accurately to maximize customer satisfaction. You will be the first point of contact for BP telephone-based inquiries. Key Responsibilities: - Implement day-to-day customer service operational tasks to meet customer expectations and service level agreements - Act as the primary contact for customer inquiries and provide support via phone, email, and other channels - Handle activities such as account set-up, order processing, complaint resolution, and more - Log and track ...

As a writer passionate about bringing real-life stories to life, you have a special opportunity to collaborate on a project based on the powerful life journey of an individual. Your role involves truly listening, understanding the emotions behind the words, and crafting a compelling book while preserving its soul. **Key Responsibilities:** - Availability: Immediate - Location: Thane only (regular in-person meetings required) - Experience: Book writing background (biographies/memoirs preferred) - Languages: Fluent in English & Marathi - Soft Skills: Sharp ear, sensitivity to detail, love for storytelling **Qualifications Required:** - Experience in book writing, particularly biographies/memoi...

As a member of the Finance Team at our global energy business, you will play a vital role in advancing your career by actively participating in various financial activities. Your primary responsibility as a Dispatch Coordinator will involve handling bulk scheduling activities, managing non-delivered product and stock returns, coordinating courier and regional transport requests with 3rd party carriers and warehouses. You will be tasked with managing inbound and outbound customer interactions, fostering relationships with key collaborators, and ensuring all necessary paperwork and administrative tasks are completed in a timely and compliant manner. Key Responsibilities: - Collaborate with sal...

Job Description: As a Customer Service Representative at our global energy business in Pune, India, you will play a crucial role in providing first and second-line support to both external and internal customers. Your responsibilities will include handling telephone and written inquiries, ensuring prompt and accurate responses to queries, and maintaining a high level of customer satisfaction. You will be a key point of contact for various customer service processes and will work towards achieving a high percentage of first contact resolution. In this role, you will be expected to implement day-to-day operational tasks related to customer service, adhere to service level agreements, and uphol...

As a Planner at our Ethics and Compliance Team, you will play a crucial role in creating short- and long-term plans for stock movements across the distribution network to meet customer service and operational targets. Your responsibilities will include providing analytical support to the planning process, ensuring accurate information dissemination, and collaborating with various teams within the organization to optimize planning processes. Your main objective will be to develop a feasible plan for shipping items from different locations across the network to maximize stock availability and minimize obsolescence. You will hold overall responsibility for managing planning processes within you...

As bp transitions to an integrated energy company, you must adapt to a changing world and maintain competitive performance. Bp's Customers & Products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, leveraging Technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the Customers & Products BTC! Responsible for managing ...

As a Planner within the Ethics and Compliance Team at bp Global Business Services, you will be responsible for creating short- and long-term plans at the item/location level to facilitate planned stock movements across the distribution network. Your main objective will be to ensure that customer service and operational targets are met efficiently while providing analytical support to the planning process. By collaborating with various teams within the organization, you will contribute to maximizing stock availability and minimizing stock obsolescence. Your key responsibilities will include coordinating daily planning activities, acting as the primary point of contact for planning-related que...

As bp transitions to an integrated energy company, you must adapt to a changing world and maintain competitive performance. Bp's customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, leveraging Technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC! Responsible for managing ...

As bp transitions to an integrated energy company, you must adapt to a changing world and maintain competitive performance. The Customers & Products (C&P) business area is setting up a business and technology center (BTC) in Pune, India. This center will support the delivery of an enhanced customer experience and drive innovation by building global capabilities scale, leveraging technology, and developing deep expertise. The BTC will be a core and connected part of the business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the Customers & Products BTC! Support the implementa...

The Team Assistant will provide comprehensive administrative and coordination support to the ASPAC Supply Chain Manager and their team. You will be responsible for coordinating meetings, appointments, and video/teleconferencing, as well as booking venues, meeting rooms, and catering. Anticipating materials needed for meetings and training functions will be part of your duties, along with preparing in advance. Additionally, you will handle domestic and international travel arrangements, including acquiring visas and appropriate travel permits. Communication and coordination with various individuals and departments on agreed agendas will be essential. In this role, you will need to implement d...

As a Legal Entity Lifecycle Management Team Lead at bp, you will be accountable for overseeing the operational governance activities related to the full lifecycle of legal entities in the bp group. Your role will involve ensuring compliance with internal governance frameworks and external regulatory requirements, serving as a key liaison between the business and functions including Legal, Company Secretary's Office (CSO), Tax, and Finance. Your key responsibilities will include managing a team of up to 7 people supporting common entity lifecycle activities across multiple jurisdictions, acting as a senior company secretary subject matter expert, and establishing processes and procedures for ...

Entity: Finance Job Family Group: Business Support Group Job Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world&aposs ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero. In India, we operate bps Global Business Services organization w...

The role of Export Administrator in the Finance department involves assuring export deliveries of packed goods to specific countries. The primary focus is on primary distribution and third-party export customers, covering tasks such as order entry and processing in SAP, availability checks, allocation coordination with Planning and Demand Managers, delivery planning and scheduling with warehouse, freight forwarders, and customers, as well as handling export documents, invoicing, and customer correspondence. Resolving daily logistical issues, such as claims and customer requirements, with warehouse, forwarders, and plant is also part of the responsibilities. Export administrators are expected...

As a Planner at bp, you will play a crucial role in creating short- and long-term plans at item/location level of planned stock movements across the distribution network to meet customer service and operational targets. Your responsibilities will include providing analytical support to the planning process, ensuring accurate information is communicated to business customers and support teams, and collaborating with various teams within the organization. Your key responsibilities will involve coordinating daily operational activities for your portfolio, serving as the primary contact for planning-related queries, optimizing processes, managing stock movements, addressing escalations, collabor...

Are you ready to join a team that is driving the future of lubricants & beyond and setting new industry standards Discover how the diverse and passionate people at Castrol are shaping the industry and how you can be part of this journey. Castrol, a global leader in lubricants and part of the bp Group, is seeking talented experts who share a passion for innovation and excellence. Bring your unique perspective, collaborative spirit, and challenge our thinking as we continue to lead the way in the lubricants market and build businesses beyond lubricants. This is your chance to learn, grow, and thrive in a dynamic and inclusive organization. Castrol India Limited is a leading lubricant company w...

Are you passionate about writing books and bringing real-life stories to life I'm looking for a writer who can truly listen, understand the emotions behind the words, and craft a compelling book while keeping its soul intact. This is a special project based on the powerful life journey of an individual that requires a collaboration built on trust, empathy, and creativity. Sounds interesting Then, here's what I'm looking for: Availability: Immediate Location: Thane only (not Mumbai, regular in-person meetings required) Experience: Book writing background (biographies/memoirs preferred, but not mandatory) Languages: Fluent in English & Marathi Soft Skills: A sharp ear, sensitivity to detail, a...