Export administrator

The role of Export Administrator in the Finance department involves assuring export deliveries of packed goods to specific countries. The primary focus is on primary distribution and third-party export customers, covering tasks such as order entry and processing in SAP, availability checks, allocation coordination with Planning and Demand Managers, delivery planning and scheduling with warehouse, freight forwarders, and customers, as well as handling export documents, invoicing, and customer correspondence. Resolving daily logistical issues, such as claims and customer requirements, with warehouse, forwarders, and plant is also part of the responsibilities. Export administrators are expected to have a comprehensive understanding of Customer Service processes to achieve a high percentage of first contact resolution and manage customer expectations effectively through various communication channels. Key responsibilities include coordinating transportation and daily operations, ensuring compliance with HSSE rules and policies, providing excellent customer service to enhance customer relationships, supporting auditing activities, handling logistics queries and complaints, maintaining freight costing data in SAP, and collaborating with logistics providers and customers. The ideal candidate should have a relevant educational background or equivalent experience, at least 2 years of proven experience in export operations/management and customs, excellent knowledge of Incoterms, familiarity with international trade documents, legal knowledge of customs, ADR, and Excise goods, basic knowledge of P2P and Freight Costing processes, and preferably knowledge of Atlas. Proficiency in German/Dutch languages is an advantage, along with intermediate English language skills. Other essential skills for the role include active listening, time management, customer service, teamwork, interpersonal skills, understanding of different cultures, problem-solving, motivation, SAP and/or Siebel experience, and proficiency in MS Office applications. The Export Administrator should possess basic understanding of tax and legal logistics regulations, financial and commercial acumen, written contracts, and ensure adherence to document control policies. They should drive export order management, resolve customer queries, address high-risk issues, proactively prevent customer concerns, and ensure high-quality customer service through cross-functional collaboration. The role may involve up to 10% travel and is eligible for relocation within the country. It is a hybrid position involving both office and remote working. Key competencies required include agility, analytical thinking, business process improvement, communication, conflict management, creativity, customer-centric thinking, digital fluency, resilience, sustainability awareness, understanding emotions, and workload prioritization. Please note that employment may be subject to local policy adherence, including drug screening, physical fitness review, and background checks, depending on the role.,