Job Title: Director, Solution Consulting
Location: Gurgaon (On Site)
Experience: 8+ years in solution consultant
About Leena AI
Founded in 2018, Leena AI is a leading autonomous conversational AI-backed employee experience platform. Trusted by over 10 million employees at companies like Nestlé, Puma, Coca-Cola, and Abbott, Leena AI has transformed 30 million conversations and 1 billion employee interactions. With global support in 100+ languages, we integrate seamlessly with 1000+ platforms, including SAP, Oracle, Workday, and Slack. Leena AI is backed by a $40M investment from Greycroft and Bessemer Venture Partners.
Job Overview
Leena AI is seeking a Director, Solution Consulting to lead a team of solution consultants while providing hands-on technical expertise to manage high-priority client implementations. The ideal candidate will be an experienced technical leader who can seamlessly bridge the gap between client requirements and Leena AI’s platform capabilities. You will lead strategic initiatives, mentor your team, and work directly with key clients, ensuring top-tier delivery of complex projects.
Key Responsibilities
- Lead and Manage Team: Provide technical leadership and mentorship to a team of Solution Consultants. Help upskill and guide them in their day-to-day responsibilities.
- Client Engagement & Technical Expertise: Lead key client implementations, delivering technical insights and serving as the primary point of contact for high-priority clients during the implementation phase.
- Solution Design & Architecture: Oversee the design and documentation of solutions, ensuring alignment with client needs while leveraging Leena AI’s platform capabilities.
- Client Workshops & Solutioning: Lead discovery sessions and solutioning workshops to define business requirements and deliver customized solutions.
- Agile Project Management: Manage deliveries for the solution consulting team, ensuring scope, timeline, and quality targets are met. Proactively manage risks and expectations with internal and external stakeholders.
- Technical Troubleshooting: Provide hands-on troubleshooting support during integration, including API review, configuration, and log analysis.
- Continuous Improvement: Review and enhance implementation processes, integrating lessons learned from client engagements to optimize future deliveries.
- Stakeholder Management: Collaborate with internal cross-functional teams (Engineering, Product, QA) to ensure smooth delivery.
Requirements
- Education: Bachelor's degree in Engineering (Master’s degree or PMP certification is a plus).
- Experience: 8+ years of experience in solution consulting, technical delivery, or SaaS implementation roles. Prior experience managing client-facing teams is essential.
- Technical Expertise: Strong background in enterprise SaaS solutions. Experience with APIs (REST/SOAP), databases, and basic scripting/debugging is required. Experience with digital transformation in a large enterprise ecosystem.
- Client-Facing Skills: Experience leading technical discussions and solution design with US-based enterprise clients.
- Project Management: Proven ability to lead and manage complex, multi-stakeholder implementation/client onboarding projects.
- Global Exposure: Experience working across time zones, especially US/Europe, with a focus on delivering high-quality solutions in dynamic, fast-paced environments.
- Methodologies & Tools: Familiarity with Agile methodologies and tools such as JIRA, Asana, or Monday.com.
- Experience with Enterprise systems: Exposure to enterprise systems like Workday, SuccessFactors, UKG, Servicenow, BMC, OnPrem Active Directory, etc.
Skills
- Technical leadership and team management
- Solution design & architecture
- Client communication & relationship management
- API & integration expertise
- Project management (Agile, JIRA, Asana)
- Troubleshooting & technical problem-solving
Skills: project management (agile, jira, asana),api & integration expertise,solution design & architecture,professional services automation,troubleshooting & technical problem-solving,client communication & relationship management,solution consulting,technical consulting,technical leadership and team management
