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Director of Sales - Account Management

Director of Sales - Account Management

SMS-Magic

15 years

0 Lacs

Pune Maharashtra India

Posted:2 weeks ago| Platform:

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Skills Required

management messaging staffing magic portfolio engagement data leadership drive retention strategies forecasting crm reporting collaboration marketing analytics development support saas pipeline metrics agility

Work Mode

Remote

Job Type

Full Time

Job Description

Location: PuneShift: 4 PM to 1 AMRegion: EMEA & USFounded over 15 years ago, we are a trusted messaging leader for businesses around the globe. We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our commitment to every customer is: “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.

Read more about us at: www.sms-magic.comCompany Overview: Watch hereJob Overview:As the Director of Sales – Account Management at SMS Magic, you will be responsible for managing and expanding a high-value portfolio, with a laser focus on renewals, upsell, cross-sell, and long-term relationship management. You’ll lead a high-performing team that drives revenue through strategic account growth, exceptional customer engagement, and a consultative approach. This role requires a deep understanding of client ecosystems, alignment with Customer Success, and data-driven leadership to consistently meet or exceed revenue goals.Key Responsibilities:

Account Growth Leadership: Lead a team of account managers to drive revenue growth across an existing $5M portfolio. Identify upsell and cross-sell opportunities aligned with client business objectives.

Customer Retention & Expansion: Build long-term relationships with key customers to ensure retention and loyalty. Implement structured QBRs, success plans, and roadmap alignment strategies.

Team Management: Recruit, mentor, and coach a team of account managers; define KPIs and ensure quota attainment across the board.

Revenue Forecasting: Deliver precise monthly and quarterly revenue forecasts with <20% variance. Leverage CRM and reporting tools for accuracy.

Collaboration Across Functions: Work closely with Customer Success, Marketing, and Product teams to co-create value-driven solutions tailored to customer needs.

Customer Insights & Analytics: Use SMS Magic dashboards to assess campaign performance, user adoption, and revenue influence. Drive conversations with customers using data.

Playbook Development: Collaborate with marketing to create and refine sales playbooks for upsell/cross-sell, renewals, and churn reduction initiatives.

Lead Generation Support: Ensure the team is equipped and motivated to self-source leads through account mining and referrals.

What You Bring:

Experience: 12+ years in SaaS sales, including 6-8 years of experience managing sales/account management teams.
Track Record: Demonstrated success in growing large enterprise or mid-market accounts, hitting aggressive revenue targets, and improving NRR (Net Revenue Retention).
Consultative Mindset: Ability to understand customer business models and tailor messaging solutions to drive impact.
Data Fluency: Comfortable interpreting dashboards, campaign insights, and pipeline metrics to inform decisions.
Leadership DNA: Proven ability to inspire cross-functional teams, handle ambiguity, and manage remote/global stakeholders.
Agility & Drive: Operates with a startup mindset—fast-moving, responsive, and customer-obsessed.

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Director of Sales - Account Management