DGM / GM - Cold Chain Operations & Logistics

Company Description

CHRO Consulting is an HR consulting firm dedicated to delivering high-quality, result-driven services in human capital management. We enhance profitability and productivity through customized and aligned people management processes, structures, leadership, and diversity interventions.

Job Title:

Location: Delhi NCR

Role Overview

Our client, a leading cold-chain logistics and storage provider, is seeking an accomplished DGM / GM – Cold Chain Operations

Key Responsibilities

Business Strategy & Growth

·       Define and execute the long-term strategy for cold chain storage and transportation.

·       Identify new business opportunities, clients, and geographies.

·       Build partnerships with manufacturers, 3PLs, distributors, and retail chains.

·       Drive expansion projects (new facilities, reefer fleet, automation, technology).

2.     P&L & Commercial Management

•     Own revenue, profitability, and cost optimization of the division.

•     Develop and implement pricing models for storage, handling, and reefer logistics.

•     Negotiate high-value contracts with clients and vendors.

•     Track budget vs actual performance and report to management/board.

3.     Operations Excellence

•     Oversee operations of multiple cold storages and reefer fleet (pan-India).

•     Implement best practices in temperature monitoring, inventory control, and distribution.

•     Ensure high levels of client SLAs (on-time dispatch, zero product loss).

•     Drive automation, digitization (WMS, TMS), and process optimization.

4.     Client & Stakeholder Management

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•         Build and maintain long-term client relationships.

•         Manage large corporate accounts and ensure contract renewals.

•         Represent the company in industry forums, associations, and government bodies.

5.     Compliance, Risk & Safety

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•    Maintain certifications (ISO, HACCP, GDP, etc.).

•    Oversee insurance, risk management, and safety protocols.

•    Ensure 100% statutory and audit compliance.

6.     Team Leadership

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•    Develop future leaders within the cold chain business.

•    Create a performance-driven culture with focus on accountability and innovation.

Key Skills Required

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•     Proven P&L management and business growth track record.

•     Expertise in client acquisition, contract management, and corporate negotiations.

•     Knowledge of automation, IoT, WMS, TMS, and refrigeration technology.

•     Leadership, stakeholder management, and decision-making skills.

Qualifications

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•     12–20 years of experience in logistics, warehousing, or FMCG supply chain, with at least 5 years in leadership roles.

•     Exposure to multi-location operations and corporate account management.

📌 KPI Metrics (for performance evaluation)

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•     Utilization of storage capacity & fleet.

•     Client retention and satisfaction scores.

•     Reduction in operational cost per pallet/km.

•     Compliance & zero product loss incidents.

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Employment Type:

Compensation:

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