Desktop Support Engineer

Job Description

Job Title: Senior Desktop Support Engineer Experience: 3 – 5+ Years Location: Madurai, Tamil Nadu Employment Type: Full-Time Job Overview: We are seeking a Senior Desktop Support Engineer with 3 to 5+ years of hands-on experience in providing advanced technical support, managing end-user devices, and ensuring seamless desktop operations across the organization. The ideal candidate will possess in-depth troubleshooting expertise, the ability to lead small IT support initiatives, and strong communication skills to interact with end users and cross-functional teams. This role is perfect for an experienced professional looking to take ownership of IT desktop support processes and mentor junior technicians. Key Responsibilities: Provide advanced desktop support to resolve hardware, software, printer, and peripheral-related issues across Windows/macOS/Linux environments. Lead the deployment, configuration, and maintenance of desktops, laptops, monitors, printers, scanners, and mobile devices. Troubleshoot network connectivity issues including DNS, DHCP, IP conflicts, VPN access, and LAN/Wi-Fi troubleshooting. Manage user accounts, permissions, and group policies using Active Directory , Microsoft 365 , and Exchange platforms. Perform OS imaging, patch management, and system updates using endpoint management tools (e.g., SCCM, Intune, or PDQ Deploy). Coordinate escalations and communicate effectively with internal teams and external vendors to resolve issues promptly. Maintain accurate records of IT assets, incidents, solutions, and routine maintenance logs. Support on-site and remote users, ensuring SLAs are met and user satisfaction is maintained. Assist in IT infrastructure audits, cybersecurity monitoring, and compliance with IT policies. Mentor and support junior support engineers in troubleshooting techniques and documentation best practices. Participate in planning and implementation of IT support strategies for new system rollouts and office expansions. Required Skills & Qualifications: 3 to 5+ years of proven experience in desktop or IT support roles. Strong knowledge of Windows 10/11, macOS, and Linux-based systems. Hands-on experience with system administration tasks (AD, DNS, DHCP, Group Policy, remote tools). Proficiency with hardware troubleshooting, system imaging, device drivers, and software installation. Familiarity with endpoint security, firewalls, antivirus tools, and backup solutions. Experience with ticketing systems such as ServiceNow , Freshdesk , or JIRA Service Management . Solid understanding of basic networking concepts (IP, routing, switching, Wi-Fi standards, VLANs). Excellent diagnostic, problem-solving, and documentation skills. Strong verbal and written communication with a customer-first mindset. Ability to work independently, manage priorities, and handle escalated technical issues. Preferred Certifications (not mandatory): CompTIA A+ / Network+ / Security+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation Certification CCNA (Cisco Certified Network Associate) Why Join EGC (Elysium Groups Company)? Be part of a rapidly evolving and diversified organization with multiple verticals. Gain exposure to a wide array of IT support tools, technologies, and enterprise environments. Enjoy a collaborative work culture that encourages learning, creativity, and technical growth. Competitive compensation, employee wellness initiatives, and career advancement opportunities. Work on impactful projects that improve business efficiency and digital infrastructure. Job Types: Full-time, Permanent Pay: ₹12,086.00 - ₹25,162.74 per month Shift: Day shift Work Location: In person