Job
Description
Role Overview – Job Fulfilment & Marketplace Operations Location: ETT, Noida Experience Required: 3–6 years Function: Client Operations – Naukrigulf Role Purpose: This role is critical to ensuring that Naukrigulf maintains its position as a reliable, high-quality recruitment platform for the Gulf region. You will be responsible for managing end-to-end job fulfilment for our clients, maintaining the quality of free jobs on the site and contributing to operational excellence through data insights, process enhancements, and collaboration across functions. The person in this role will work at the intersection of execution, quality control, and platform reputation. If you take pride in delivering work with speed and precision, and enjoy improving processes while managing daily ops, this role is for you. Key Responsibilities: 1. Job Fulfilment (Core Delivery Mandate): Ensure timely and error-free posting of paid client jobs as per platform standards. Review job content, apply the right categorization, keywords, and visibility enhancements. Coordinate with Sales and Client Servicing teams to close gaps or discrepancies. Maintain high SLA adherence and serve as a reliable execution partner to client-facing teams. 2. Free Job Screening & Marketplace Moderation: Screen incoming free job submissions daily, applying filters to block spam, duplicates, and irrelevant listings. Use the internal job dictionary and category rules to maintain listing hygiene. Raise flags for potential violations or borderline content that may affect brand credibility. Continuously contribute to refining screening logic and SOPs. 3. Platform Hygiene & Job Quality Audits: Conduct periodic checks of live jobs to identify outdated, poor-quality, or misclassified listings. Work with web crawling and product teams to support accurate job mapping from aggregated sources. Recommend clean-up or improvement actions based on observed job trends. 4. Data Reporting & Operational Insights: Track volume of jobs processed, rejection reasons, SLA metrics, and queue status. Prepare reports to showcase performance and flag areas needing intervention. Use data to make cases for process improvement, automation, or SOP changes. 5. Process Improvement & Workflow Ownership: Take ownership of one or more key operational modules (e.g., blue collar category screening, fast-track job uploads, quality scoring logic). Identify gaps, propose fixes, and pilot new workflows that drive efficiency and accuracy. Contribute to updating documentation and onboarding material for team scaling. 6. Internal Collaboration: Engage with cross-functional teams including Tech, Product, Web Crawling, and Client Servicing to ensure smooth execution of job-related processes. Participate in UATs and new feature rollouts affecting job workflows. What Success Looks Like: 1. Jobs are posted fast, right, and on time – with near-zero errors and full SLA compliance for paid clients. 2. Platform remains clean and credible – through careful screening and categorization of all job types. 3. You act like an owner – proactively improving processes, reducing escalations, and enabling Sales/CS/Product to deliver better client value. Required Skills & Experience: 3 to 6 years of hands-on experience in backend operations, job content moderation, service delivery, or platform support – preferably in the recruitment, HR tech, or classifieds space. Strong grasp of job taxonomy, content standards, and quality parameters. Proficient in Excel/Google Sheets for reporting and tracking. Detail-oriented, process-driven, and reliable under pressure. Strong coordination and written communication skills. Exposure to Gulf market dynamics is a plus
