Deputy Manager

Luminous Power Technologies

10 - 15 years

50 - 60 Lacs

gurugram

Posted:3 hours ago| Platform:

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Skills Required

usage sales vertical head focus http sales process energy management technical support electricals

Work Mode

Work from Office

Job Type

Full Time

Job Description

The primary responsibility of the incumbent is to lead the Service in Solution Business, to support the customers and bridge the gap between Sales and Services.

Qualification/ Personal Attributes

10+ years experience in Service

Key Responsibilities / Duties:

Responsible to bridge the gap between Service and Business team for any issue that comes after installation.
Support the field team in Installation & Commissioning and give technical support to Business Team.
Keep track of all the installations and maintain the good Net Promoter Score (NPS).
Maintain the TAT for each after sales process and take continuous support from Service to achieve the same.
Keep track of all the cases for Load Study/Site Surveys. Suggest the right solution for the Business Team.
Get complete details of BOS used at each site to maintain the standard.
Leverages the references with existing institutional accounts by developing and executing proactive, creative, and ongoing contact initiatives.

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