Company Overview
Reliance Retail, Indias largest and fastest-growing retailer, offers an unmatched omni-channel shopping experience with superior products and outstanding value. With a presence in 7,000+ cities and a strong digital and physical store network, we excel in delivering excellence through continual innovation and commitment to our customers and partners.
Job Overview
The Department Manager GAP at Reliance Retail is a mid-level, full-time position based in Jaipur. This role requires 4 to 6 years of relevant work experience in retail management and is crucial in driving store operations, sales performance, and customer engagement. The ideal candidate will be a proven team leader, focused on departmental achievements and operational efficiency in a dynamic retail environment.
Qualifications And Skills
- Retail Operations (Mandatory skill): Demonstrated ability to manage day-to-day retail operations, ensuring adherence to company policies and smooth functioning of assigned departments.
- Visual Merchandising (Mandatory skill): Expertise in planning and implementing effective product displays to maximize customer engagement and drive category performance.
- Customer Service (Mandatory skill): Consistent track record in delivering exceptional customer service, handling complaints efficiently, and fostering positive customer relationships.
- Sales Forecasting: Analytical skills to estimate demand, plan inventory, and optimize sales opportunities within the department for better business outcomes.
- Loss Prevention: Strong knowledge of shrinkage control techniques, surveillance measures, and implementation of best practices to minimize losses.
- Staff Training: Practical experience in onboarding, motivating, and developing team members to maintain high performance and support career growth.
- KPI Tracking: Ability to monitor, analyze, and report on business metrics to evaluate departmental performance and drive necessary improvements.
- Effective Communication: Proficient in clearly articulating goals, providing feedback to team members, and addressing cross-functional operational needs in a fast-paced retail environment.
Roles And Responsibilities
- Lead daily operations within the assigned department, ensuring compliance with all standard operating procedures and company guidelines for retail excellence.
- Oversee visual merchandising efforts to ensure optimal product presentation, updated signage, and implementation of seasonal/promotional themes in the department.
- Deliver a consistent and outstanding in-store customer experience by resolving issues, responding to feedback, and cultivating customer loyalty.
- Monitor and forecast sales trends, plan stock requirements, and take proactive measures to achieve financial targets while reducing excess inventory and wastage.
- Institute robust loss prevention processes including inventory checks and staff awareness to safeguard assets and reduce shrinkage.
- Provide hands-on training, coaching, and development opportunities for staff to build product knowledge and customer engagement skills.
- Track departmental KPIs, analyze performance against goals, and implement action plans to drive improvements in productivity and sales.
- Foster a collaborative work environment, ensuring alignment of department activities with overall store and company objectives.
