Delivery Manager

Job Title:

About Us

Consultancy of the year in the British Bank Award

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Experience

Location

Keyskills:

Role Overview

The Senior IT Delivery Manager is responsible for overseeing the successful delivery of complex IT programs and projects, ensuring alignment with business objectives, and driving operational excellence. This role requires strong leadership, stakeholder management, and technical delivery expertise to manage cross-functional teams and deliver high-quality solutions on time and within budget.

Key Responsibilities

• Delivery Leadership: o Own end-to-end delivery of IT programs/projects, ensuring adherence to scope, timelines, and quality standards. o Drive governance, risk management, and compliance across all delivery streams. o Gain complete understanding of what business wants to achieve, advise and challenge where appropriate and within bounds of responsibilities. o Manage enhancements of systems, processes and operating models and their alignment to those of the Group and/or the Region, as required to comply with the directive, across businesses. o Define the scope and outcomes, drawing up project plans, detailing timescales, resources, and budgets required. o Oversee projects and monitor plans to ensure deadlines are met.

• Stakeholder Management: o Act as the primary point of contact for senior business stakeholders and technology partners. o Communicate progress, risks, and mitigation plans effectively to executive leadership. o Engage with key stakeholders and maintain pro-active & open communication channels. o Establish and maintain trusted relationship with stakeholders and business.

• Team Management: o Lead and mentor delivery teams, fostering a culture of accountability and continuous improvement. o Collaborate with resource managers to ensure optimal team allocation and capability building.

• Governance: o Manage budgets, forecasts, and cost optimization strategies for assigned programs. o Ensure efficient utilization of resources and vendor partnerships. o Prepare and manage RAID and other mandatory governance

• Process & Quality Assurance: o Implement best practices in Agile/Waterfall methodologies, DevOps, and ITIL frameworks. o Drive continuous improvement initiatives to enhance delivery efficiency and customer satisfaction.

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.