Delivery Manager

Job Title: Global Delivery Manager

Location :

Role Overview

Global Delivery Manager

This position requires a strategic thinker who can balance client needs, delivery excellence, and operational efficiency while leading global cross-functional teams.

Key Responsibilities

• Lead and manage end-to-end global delivery operations across multiple regions (US, Europe, and Asia).
• Drive consistent achievement of

  CSAT, SLA, and delivery excellence metrics

  .
• Manage client relationships within the

  IT Services and Consulting

  domain, ensuring high satisfaction and retention.
• Lead delivery governance, risk management, and performance reporting.
• Build, mentor, and inspire global delivery teams to deliver high-quality outcomes.
• Collaborate with sales, pre-sales, and account management teams for solutioning and new business support.
• Implement best practices for delivery frameworks, methodologies, and process optimization.
• Handle client escalations proactively, ensuring timely and effective resolution.
• Continuously identify areas for innovation, automation, and operational improvements.

Required Skills & Qualifications

• 20+ years

  of proven experience in

  IT Service Delivery

  or

  Program Management

  within the

  IT Services / Consulting

  industry.
• Hands-on experience managing

  US and global clients

  across multiple time zones.
• Strong expertise in

  service delivery governance, SLA management, and customer satisfaction improvement

  .
• Demonstrated ability to lead large, distributed technical and functional teams.
• Proven track record in maintaining or improving

  CSAT and delivery performance metrics

  .
• Excellent communication, analytical, and stakeholder management skills.
• Exposure to

  Cloud, ERP (IFS, SAP, ServiceNow)

  , or

  Managed Services

  preferred.
• PMP, ITIL, or similar certification is an advantage.

Who You Are

• A

  go-getter

  with a proactive and customer-first mindset.
• A

  strategic leader

  who balances operational delivery with client success.
• A

  collaborative communicator

  who can influence across cultures and levels.
• A

  data-driven decision-maker

  who thrives in fast-paced global environments.