Debt Collector

About Us:

Britts Imperial College, United Arab Emirates is an Academic Centre & Education Partner of four top-tier globally recognized British & European universities to offer Undergraduate, Postgraduate and Doctoral degree programs awarded by these universities to aspiring learners from across the globe.

At Britts Imperial Education Group United Arab Emirates, we value creativity, collaboration and innovation and look forward to welcoming a new team member who shares these values. We strive to promote diversity and inclusivity and invite individuals from all backgrounds to apply.

Kindly refer to our website for more details – https://brittsimperial.com

Job Overview:

We are seeking a dedicated and empathetic Student Loan Debt Collector to manage overdue student loan accounts within our EdTech platform. This role involves engaging with students to facilitate repayment, offering support and guidance, and ensuring compliance with relevant regulations.

Key Responsibilities

Account Management: Monitor and manage a portfolio of student loan accounts, identifying overdue payments and initiating appropriate collection actions

Communication: Contact students via phone, email, or written correspondence to discuss outstanding balances, negotiate repayment plans, and provide information on available financial assistance.

Negotiation: Work with students to establish feasible repayment schedules, considering their financial situations and adhering to institutional guidelines

Documentation: Maintain accurate and up-to-date records of all interactions, payment arrangements, and account statuses in compliance with company policies and regulatory requirements.

Compliance: Ensure adherence to relevant laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA) and Family Educational Rights and Privacy Act (FERPA), to protect student rights and maintain ethical standards.

Collaboration: Work closely with internal departments, including billing, customer service, and legal teams, to resolve disputes, address concerns, and escalate issues when necessary.

Reporting: Prepare and submit regular reports on collection activities, outstanding balances, and any challenges encountered, providing insights for process improvements.

Qualifications

Education: High school diploma or equivalent; Bachelor's degree in finance, business, or a related field preferred.

+3

Experience: Minimum of 1-2 years in debt collection, accounts receivable, or a related financial role; experience in the EdTech or higher education sector is a plus.

Skills:

Strong communication and negotiation skills.

Proficiency in Microsoft Office Suite and familiarity with financial management software.

Excellent organizational and time management abilities.

Ability to handle sensitive information with confidentiality and integrity.

Knowledge of relevant debt collection laws and regulations.

Personal Attributes:

Empathetic and patient demeanor.

Detail-oriented with a proactive approach to problem-solving.

Ability to work independently and as part of a team.

Preferred Qualifications

Experience in education loan processing or student financial services.

Familiarity with regulatory guidelines such as FERPA and FDCPA.

Proficiency in customer relationship management (CRM) software.

Why Join Us?

At Britts imperial College and University we are committed to supporting our students' educational journeys. As a Student Loan Debt Collector, you will play a pivotal role in ensuring that students have access to the resources they need to succeed. We offer a collaborative work environment, opportunities for professional development, and a chance to make a meaningful impact in the EdTech sector.