Debt Collector

Designation: Account Manager ( Contact Center)

Shift: 24*7

Salary: Up to 35LPA (Based on last drawn)

Experience: Minimum 10 years of experience in US Debt Collections.

Job Summary:

We are seeking a dynamic and experienced Account Manager to lead and manage client relationships in the debt collections domain, with a strong background in process transitions. The ideal candidate will have a proven track record in managing end-to-end collections operations, driving performance, and ensuring seamless transitions of new business processes. A valid US visa is mandatory for this role due to potential client visits and transition activities.

Key Responsibilities:

• Manage client relationships and act as the primary point of contact for all operational and strategic matters.
• Oversee day-to-day operations of the debt collections process, ensuring SLAs and KPIs are consistently met.
• Lead and execute transition projects, including due diligence, knowledge transfer, and stabilization phases.
• Collaborate with cross-functional teams (Operations, Quality, Training, Compliance) to ensure smooth onboarding of new processes.
• Analyse performance metrics and provide actionable insights to improve collections efficiency and effectiveness.
• Ensure compliance with regulatory requirements and client-specific guidelines
• Conduct regular business reviews with clients and internal stakeholders.
• Travel to client locations (primarily in the US) as required for transitions and relationship management.

Required Qualifications:

• Bachelor’s degree mandate
• 10 years of experience in debt collections, with at least 2 years in a client-facing account management role.
• Hands-on experience in transition management – preferably in a BPO or shared services environment.
• Strong understanding of US collections laws and compliance standards (FDCPA, TCPA, etc.).
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in MS Office and reporting tools.
• Valid US Visa is mandatory.

Preferred Qualifications:

• Experience working with US-based clients in the collections industry.
• PMP or Six Sigma certification is a plus.
• Exposure to digital collections tools and automation technologies.