Debt Collector

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Telecaller – Debt Collections

About Frenzofinserv (www.frenzofinserv.com)

A cutting-edge Omni-channel platform that harnesses the power of data science and machine-driven analytics for optimized debt collections. Our tech-based platform boosts collection efficiency & enhances portfolio quality in a compliant and secure manner. We not only streamline debt collection processes but also prioritize a positive borrower experience, encouraging future access to credit.

Key Responsibilities:

● Make outbound calls to customers with overdue payments and remind them of their pending dues.

● Negotiate and convince customers to make timely payments or work out repayment plans.

● Maintain accurate and up-to-date records of all interactions and payment arrangements.

● Follow up regularly with debtors as per agreed schedules.

● Escalate unresolved accounts to senior team members as needed.

● Maintain compliance with all company policies and relevant regulatory guidelines.

● Meet daily and monthly call and recovery targets.

Qualifications and Requirements:

● A graduate with a proven experience in telecalling and debt collections. 

● DRA Certification will be preferred. 

● Strong communication, negotiation, and persuasion skills.

● Ability to remain calm and professional during difficult conversations.

● Basic computer skills and familiarity of using CRM systems or collection tools.

● Fluency in hindi, english and other regional languages