Dark Store Manager - Quick Commerce

1 - 5 years

3 - 8 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Position Summary

Dark Store Manager

Key Responsibilities

I. Operations & Fulfillment

  • Oversee the complete order lifecycle picking, packing, and dispatch ensuring delivery SLA adherence.
  • Manage inventory accuracy through efficient inbound, stocking, and cycle count processes.
  • Optimize layout, processes, and SOPs to reduce Cost Per Order (CPO) and boost throughput.

II. Team & Last-Mile Management

  • Recruit, train, and manage pickers, packers, and team leaders for efficient shift operations.
  • Supervise last-mile delivery partners, optimize routing, and ensure rider safety and utilization.
  • Maintain store hygiene, safety, and quality standards at all times.

III. Performance & Analysis

  • Track and drive KPIs including Fulfillment Accuracy, Delivery Time, Inventory Accuracy, and Productivity.
  • Prepare daily/weekly MIS reports and analyze data to identify and resolve bottlenecks.

Qualifications & Skills

  • Experience:

    2+ years in operations, logistics, or store management (Quick Commerce, E-commerce, or Grocery Retail preferred).
  • Technical Skills:

    Proficiency in WMS/Inventory software and MS Excel.
  • Soft Skills:

    Strong analytical mindset, leadership ability, and hands-on problem-solving.
  • Mindset:

    Ownership-driven, adaptable to high-pressure, time-sensitive operations.

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