Customer Support

Job Role

As a team member, you directly receive meaningful responsibilities as of day one. You are in charge for acquiring, maintaining and expanding a long-term partnership with your client by continuously approaching new businesses and proposing solutions that meet their objectives. To do so, you’ll develop a keen understanding of your product categories and markets. Whilst building the plans, you will not only develop your negotiating and sales skills, but also your financial & marketing skills, analytical insights and logistical understanding as you are responsible for your client from A-Z. You'll be part of a Sales team in which trust, entrepreneurship, real passion for winning and leadership are very important.

Responsibilities

• Act as first point of contact for as assign clients.
• Address employee & HR queries. Attend emergency cashless calls.
• Support clients with Wellness activities.
• Maintain EB portal- Odin assure for assigned clients.
• Claims management: Attend claims related queries for all EB policies. Collection & scrutiny of reimbursement claim submissions documents at client site with intimation to the employees for any deficiency documents in reimbursement claims.
• Supporting employees with information and process for all planned hospitalizations and help ensure hassle free cashless process for employees using TPA infrastructure
• Monitor cash deposit statement and provide timely update to client for replenishment of the same.
• Delivery of customised MIS, maintenance of active data base, reconciliation of data, CD statements etc.
• Co-ordinate the overall end-to-end service delivery to agreed standards.
• Work with other professionals on an individual account or a portfolio of accounts to ensure that relevant information is shared among appropriate individuals and required actions are taken to meet clients' needs.
• Support the team to ensure client retention and improve revenue for the company with new business and cross sell opportunities.

Qualifications We are looking for:

• PGDBM / MBA
• 5-7 years of relevant experience (preferably broking firm/TPA)
• Highly preferred Good knowledge of MS Office- MS Excel, MS Word and MS Power Point Ability to multitask with problem-solving skills
• Self-driven, enthusiastic person with hunger to make it big
• Have an external focus and a real passion for client servicing.
• Good communication and presentation skills

What we offer

• At Odin, we don’t just offer a job, we offer a career with lots of learning opportunities, so that we develop our leaders of tomorrow.
• Training: you are integrated in the team with a full training program. You will learn communication and selling skills, the management of a client portfolio, the analysis and priority settings, negotiation and retention skills, through a structured training program. What’s more, you’ll learn all about insurance and risk management too.

Just so you know

• You will get a competitive compensation package, in line with your qualifications and experience.
• We are an equal opportunity employer and value diversity at our company. We are committed to creating a workplace where our employees can do their best work and are inspired to go beyond what’s been done before. Our people are all equally talented in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours. Are you ready to inspire us with your unique ideas?

Location

• Bengaluru

Job Type: Full-time

Pay: Up to ₹400,000.00 per year

Application Question(s):

• Are you comfortable relocating to or commuting to Bangalore for this role?

Education:

• Master's (Preferred)

Experience:

• Customer support: 2 years (Preferred)

Language:

• English (Preferred)
• Kannada (Preferred)

Work Location: In person