Collection Executive

Responsibilities

• Manage a portfolio / Allocated / Teritary of accounts to collect outstanding payments,

utilizing effective communication strategies

• Conduct follow-up calls and emails to resolve payment discrepancies and negotiate payment plans

• Document interactions and maintain accurate records of collections activities in our financial systems

• Collaborate with the finance and accounting teams to ensure accurate account reconciliation

• Assist in the development of best practices for collections processes and dispute resolution

• Provide exceptional customer service by addressing client inquiries and concerns in a timely manner

• Analyze account histories and payment trends to identify potential risks and opportunities

for improvement within the collections process.

• Prepare and present regular reports on collections performance, account status, and

recovery metrics to senior management

• Collaborate with internal departments to address client concerns and improve overall

customer satisfaction

Required and Preferred Qualifications Required:

• 2+ years of experience in collections, accounts receivable, or a related field

• Strong understanding of collection processes and debt recovery strategies

• Exceptional verbal and written communication skills

• Proficiency in using financial software and Microsoft Office Suite & MIS

Soft Skills and Cultural Fit

• Good communication and negotiation skills, with the ability to build rapport with clients and stakeholders.

• Strong problem-solving abilities, capable of handling complex issues with a strategic

approach.

• Detail-oriented with a commitment to accuracy in reporting and documentation.

• Ability to adapt to changing priorities in a dynamic work environment.

• A proactive and positive attitude, fostering collaborative team dynamics.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Education:

• Bachelor's (Preferred)

Work Location: In person