Customer Support Specialist

Executive – Customer Support Fiat Payment

Must-Have Skills:

1. Knowledge of digital payments, lending, or other FinTech services.

2. Experience supporting app-based products. 3. Familiarity with regulatory requirements (e.g., KYC, AML).

4. Proficiency in CRM systems, ticketing tools, and MS Office / Google Workspace.

5. 2-3 years of customer support experience, preferably in FinTech or technology companies. Good-to-Have Skills:

1. Excellent communication skills (verbal and written) in [languages as required, e.g., English + regional language].

1. Strong problem-solving ability and attention to detail.

2. Ability to work in a fast-paced environment and handle pressure calmly.

Academic Qualifications:

1. Bachelor’s degree in any discipline Requirements:

1. Location: Mumbai

2. Notice Period: 30 Days

3. Salary Range: ₹ 3 - 4 LPA

Key Performance Indicators:

1. Handle customer inquiries via phone, email, chat, and social media with professionalism and empathy.

1. Resolve customer issues related to account management, transactions, payments, and app usage in a timely manner.

1. Escalate complex issues to the appropriate internal teams while ensuring timely follow-up with customers.

1. Maintain accurate records of customer interactions using CRM tools.

2. Provide feedback to internal teams on recurring customer issues and suggest process improvements.

1. Meet and exceed individual and team KPIs such as response time, resolution rate, and customer satisfaction scores (CSAT).

1. Stay up to date with product features, updates, and compliance requirements in the FinTech space.

ranjali@zyvka.com