Customer Support Manager

Designation: customer Support Manager Qualification: Graduate Experience: 1year + Salary Range- 20,000-25,000 pm. Location: Noida Key Responsibilities: Client Relationship Management Act as the main point of contact for assigned customers. Build and maintain strong, long-lasting client relationships. Ensure timely resolution of client queries and issues. 2 . Onboarding & Training Guide new clients through the onboarding process. Provide training or demos on product features and best practices. 3 . Customer Retention & Growth Monitor customer usage and satisfaction levels. Identify opportunities for renewals, cross-selling, or upselling. Reduce churn rate through proactive engagement. 4 . Feedback & Product Improvement Collect customer feedback and share insights with the product and support teams. Suggest improvements to enhance customer experience. 5 .Reporting & Metrics Maintain customer records in CRM software. Prepare reports on customer health, usage, and engagement metrics. Track Net Promoter Score (NPS) and renewal rates. Key Skills & Competencies: Strong communication and interpersonal skills Problem-solving and analytical ability Empathy and active listening Good presentation and negotiation skills Proficiency in CRM tools Time management and multitasking 🎓 Qualification & Experience: Bachelor’s degree (Business, Marketing, or related field preferred) 1–5 years of experience in Customer Success, Account Management, or Client Relations Experience in SaaS / Tech / Financial services is an added advantage