About the internship Selected intern's day-to-day responsibilities include: 1. Assist in lead generation through calls, emails, and online research. 2. Qualify and nurture prospects to support the sales pipeline. 3. Maintain and update CRM with customer interactions. 4. Schedule meetings or demos for senior sales staff. 5. Support in preparing sales presentations and proposals. 6. Follow up on inbound inquiries and marketing campaigns. 7. Collaborate with the sales and marketing team to meet targets. 8. Provide regular reports on sales activities and progress. Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship (MBA Marketing) 2. can start the internship from 1st July 25 3. are available for duration of 3 months 4. have relevant skills and interests
Job Summary: We are seeking a highly motivated and experienced Customer Support Manager to lead and oversee the customer support operations of our organization. The incumbent will be responsible for ensuring that our customers receive exceptional service and support at all times. This role involves managing the day-to-day activities of the support team, driving customer satisfaction, enhancing support processes, and fostering a culture of continuous improvement. The ideal candidate will possess hands-on experience with Zoho Desk and prior exposure to institute management or educational software systems (SAAS based ERP). This position requires close collaboration with cross-functional teams, including Sales, IT, and Product Development, to ensure prompt and effective resolution of customer issues and a superior client experience. Key Responsibilities: 1. Team Management and Leadership Lead, mentor, and manage a team of customer support representatives to ensure high performance and a positive team culture. Provide regular coaching, feedback, and performance evaluations to team members. Establish clear team goals, performance indicators, and service standards. Manage escalated customer issues, ensuring timely and satisfactory resolutions. 2. Customer Satisfaction and Experience Ensure customers receive prompt, empathetic, and effective support services. Develop and implement strategies to enhance customer satisfaction and retention. Monitor customer feedback and service quality, identifying areas for continuous improvement. Oversee quality assurance initiatives and ensure adherence to service standards. 3. Operational Efficiency Oversee daily support operations, ensuring timely ticket handling and efficient case management. Collaborate with IT and Product teams to resolve technical issues impacting customers. Streamline and optimize support workflows, documentation, and escalation processes. Utilize data analytics to monitor team productivity and identify areas for operational improvement. 4. Reporting and Analysis Track and report key performance metrics such as response time, resolution time, and customer satisfaction scores. Analyze support data to identify recurring issues, customer pain points, and improvement opportunities. Prepare and present detailed performance and customer insight reports to senior management. Qualifications: Education: Bachelor’s or Master’s degree in Business Administration, Information Technology, or a related field. Professional certifications in customer service management or related areas will be an added advantage. Experience: Minimum 2–3 years of experience in a customer support function, with at least 2 years in a managerial or leadership capacity. Proven experience in managing customer support operations within an IT, SaaS, or Institute Software (ERP) environment. Strong working knowledge of Zoho Desk or similar CRM/customer support software. Demonstrated success in process improvement and customer satisfaction initiatives. Skills and Competencies: Strong leadership and people management capabilities. Excellent communication, interpersonal, and conflict-resolution skills. Analytical mindset with the ability to derive insights from customer and operational data. Customer-centric approach with a strong commitment to service excellence. Ability to multitask, prioritize, and thrive in a fast-paced environment.
Company Overview Jaynik Eduserve is a product-based EdTech company revolutionizing education management. Our comprehensive ERP platform is used by universities, colleges, and schools to streamline academic, administrative, and financial operations. We’re passionate about building scalable, user-friendly, and impactful software that transforms the way education is delivered. Why Join Us? Work on a leading ERP product trusted by educational institutions Thrive in a collaborative, innovative, and growth-focused environment Tackle real-world challenges in the EdTech domain Learn and grow alongside experienced professionals Role: Laravel Vuejs Developer We are looking for a Laravel Vuejs Developer with 2 years of experience to be part of our core development team. You'll play a key role in building and enhancing features across our ERP suite – from admissions and academics to payroll and exams. Key Responsibilities: Develop and maintain Laravel modules for our ERP platform and frontend with VueJs Collaborate with cross-functional teams to ship new features Build and manage RESTful APIs and third-party integrations Optimize performance, troubleshoot bugs, and ensure data security Write clean, maintainable, and well-documented code Participate in sprint planning, code reviews, and QA testing Stay up-to-date with Laravel and Vuejs best practices and trends Must-Have Skills: 2+ years experience in Laravel , PHP development and Vuejs Strong grasp of MVC, OOP, and design patterns Proficiency in MySQL/PostgreSQL Working knowledge of HTML, CSS, JavaScript, and Vue.js Experience with API development, OAuth/JWT, and service integrations Familiar with Git, Linux, and deployment workflows Detail-oriented with solid problem-solving and communication skills Nice-to-Have: Experience in enterprise or ERP systems Knowledge of unit testing, CI/CD pipelines, and agile practices Understanding of queues, scheduled tasks, and file handling in Laravel