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Customer Support Executive

Customer Support Executive

Zibbri India

1 - 6 years

2 Lacs

new delhi gurugram delhi / ncr

Posted:11 hours ago| Platform:

Apply

Skills Required

calling bpo email bpo customer service voice process calling process email process chat process communication skills spoken english customer support written communication bpo voice telecalling chat customer care

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Support Executive (Female Candidates Only)

Job Overview:

Key Responsibilities:

Handle inbound and outbound customer
calls
, addressing queries, concerns, and order-related issues.
Manage customer interactions through
chat support
with quick and clear responses.
Respond to customer
emails
professionally and promptly.
Assist customers with product information, order status, returns/exchanges, and warranty support.
Maintain accurate records of customer interactions and update the system accordingly.
Ensure high customer satisfaction by providing helpful, friendly, and solution-oriented service.
Coordinate with internal teams for order tracking, issue resolution, and escalations.

Requirements:

Female candidates preferred.
Minimum 1–5 years of customer support experience

Excellent communication skills in English and Hindi.
Ability to multitask across calls, chats, and emails.
Basic computer knowledge and basic Excel and Google sheet knowledge.
Positive attitude, patience, and strong problem-solving skills.

Work Details:

Full-time, office-based role
Location:
Saket, Delhi
Working Days:
Monday to Saturday (Sunday off)

Why Join Vaku Luxos?

Work with a fast-growing mobile accessories brand
Supportive work environment
Opportunity to grow and learn in customer relations and operations

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